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Customer Service Representative

2 months ago

Petawawa, Canada Scotiabank Full time

As a Customer Experience Associate, you will be the face of our branches, connecting with customers in a relatable way and providing exceptional service throughout their journey.

Our Customer Experience Associates are people-centric and focus on building strong relationships with customers, delivering excellent service, and uncovering and solving their needs.

  • Process day-to-day transactions and nurture long-standing relationships
  • Identify and fulfill simple sales opportunities to contribute to the Branch's targets
  • Be a technology expert and share knowledge to introduce clients to mobile banking applications and assist them in managing their banking needs

Key responsibilities include:

  • Building strong customer relationships and delivering excellent customer service
  • Uncovering and solving customers' needs
  • Explaining complicated concepts simply
  • Demonstrating success in a target-based performance environment and contributing positively to a team-oriented work environment
  • Demonstrating an eagerness to learn and determination to succeed

Requirements include:

  • Proven customer service skills through work or community involvement
  • Ability to assist in a professional, friendly, and efficient manner
  • Availability to work a flexible schedule
  • Comfortable in simple sales situations
  • Strong technical skills and ability to promote digital and self-service banking options to customers

Scotiabank is a leading bank in the Americas, guided by our purpose: "for every future". We help our customers, their families, and their communities achieve success through a broad range of advice, products, and services.

We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone.

At Scotiabank, you can expect to be recognized and rewarded for high-performance, with opportunities for professional development and growth.

A competitive compensation and benefits package is offered.