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Public Safety Communications Operator
3 months ago
osition Overview:
Under the general supervision of the Shift Supervisor, this position is responsible for receiving all emergency and routine calls for service from within pre-designated areas in Southern New Brunswick and dispatching appropriate Emergency Service Providers as the situation warrants.
JOB DUTIES AND RESPONSIBILITIES
- Receives 911 emergency calls for communities within Southern New Brunswick; maintains contact with the emergency caller, transfers the caller if required and all pertinent information to the appropriate emergency service provider.
- Receives emergency and non-emergency calls and dispatches for Saint John Police, Saint John Fire Departments, including other local service areas.
- Questions the caller, gathers information, and enters the information into the Computer Aided Dispatch (CAD) system.
- Monitors and records movements and status changed of responding units for each call.
- Reads maps and provides routing instructions to emergency service providers.
- Advises the responder of the initial and relevant background information on the situation and keeps responders updated of any changes.
- Provides the caller with post dispatch and pre-arrival instructions where required.
- Provides support to the caller until responder arrive on the scene, where appropriate.
- Makes notifications and conducts callouts for emergency service providers.
- Queries persons, vehicles, and articles on the Canadian Police Information Centre (CPIC) system and provides the information to police upon request.
- Retrieves and updates information pertaining to criminal records and provides assistance to the Records Unit with records maintenance and entries.
- Attends court, on an as required basis.
- Liaises with external agencies with respect to equipment failure, inaccurate 911 information, tracing calls, etc.
- Uses computer, telephone set, 2-way radio, Department of Motor Vehicle (DMV) database and general office equipment.
