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Licensed Technician

2 months ago

Richmond, British Columbia, Canada OpenRoad Auto Group Full time

Seeking a licensed technician to perform vehicle repairs and maintenance, ensuring high-quality work and excellent customer satisfaction.

**Job Title:** Licensed Technician

**Company:** OpenRoad Lexus Richmond

**Department:** Service

**Compensation:** $35 per hour

We believe in doing good for our customers and for ourselves. Our forward-thinking culture is developed over 40 years of continuous improvement initiatives. We are one of the largest and fastest-growing automotive retail groups in the country, with a shared vision to become the national automotive leader in customer experience.

We are looking for team players who are excited to continually learn, work hard, and take ownership of their roles. If you love the idea of accelerating your career, then grow with us today.

**What You'll Enjoy:

  • Opportunity to work with a variety of OEM brands, including Acura, Audi, BMW, Genesis, Honda, Hyundai, Infiniti, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen
  • Amazing incentives, including but not limited to, Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching
  • Internal and external training & development opportunities for skill development and growth
  • Part of a collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment
  • Comprehensive extended health and dental plan tailored around Associate wellness
  • Recognition and Engagement Events

**Role & Responsibilities:

  • Receive repair orders from dispatch tower/Service Advisor and perform work as outlined on repair order with efficiency and accuracy
  • Ensure work is performed in accordance with dealership and factory standards
  • Communicate with parts department to obtain needed parts. Save and tag parts if the job is under warranty or if requested by the customer
  • Examine the vehicle to determine if additional safety or service work is required
  • Advise Service Advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the time promised
  • Inform dispatcher when the job is started, finished, or interrupted. Be particularly attentive to repair orders on vehicles marked for priority service
  • Complete and maintain documentation of work performed
  • Road-test vehicles to quality-check work performed
  • Supervise the work of any apprentice technicians as assigned to you by management
  • Attend factory-sponsored training classes. Keep abreast of factory technical bulletins
  • Ensure that customers' cars are kept clean
  • Keep the shop area neat, clean, and free of safety hazards
  • Comply with Federal, Provincial and Municipal regulations, such as those governing the disposal of hazardous wastes
  • Assist in creating quotes for additional work required
  • Keep up to date on online training as required
  • Follow company safety policies and practices, and immediately report any and all accidents to a Manager/Supervisor
  • This position will be expected to perform other duties as assigned by management

**Knowledge, Skills, and Abilities Required:

  • Must be a fully licensed Technician
  • Working knowledge of automotive equipment
  • Possess strong diagnostic and problem-solving skills in order to maintain optimal customer satisfaction
  • A highly self-motivated and organized individual
  • Well-developed interpersonal skills to effectively work with other members of the Service Department team
  • Must be committed to consistently delivering high-quality work
  • Ability to make sound decisions in a manner consistent with the essential job functions

We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.