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Field Service Associate/Engineer 1- Vancouver, BC
3 months ago
Be part of something altogether life-changing
Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40+ countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term.
Forming part of the Biotechnology segment at Danaher, we bring together dedicated technical expertise and talent to develop the next generation of life-changing therapeutics.
The Field Service Associate/Engineer for Cytiva is responsible for meeting regular service repair needs of our customers and driving customer satisfaction through Service Excellence.
This position is part of the Equipment Services team located in Vancouver, Canada and will be remote in lower mainland. At Cytiva, our vision is, to advance future therapeutics from discovery to delivery.
What you'll do:
- Troubleshooting, installation, training, preventive maintenance and repair needs on designated technical equipment.
- Ordering and maintaining spare parts inventory, customer service reports and internal service records as needed.
- Communicating effectively with customers to ensure resolution and accurate follow through driving customer satisfaction, partnering with stakeholders internally and externally.
- Maintaining tools and testing equipment ensuring care and accurate calibration.
- Leading service delivery processes in compliance with local EHS standards, regulatory requirements and company policies. Participating in service & instrument sales opportunities to promote business growth.
Who you are:
- Post secondary education in appropriate STEM field i.e. Biomedical, electro/mechanical, etc. Relevant experience diagnosing and repairing complex technical equipment.
- Comfortable working a flexible schedule i.e rotating on-call work including weekends for critical issues and coverage if needed.
- Canadian passport holder/ Canadian Permanent Resident
Travel, Motor Vehicle Record & Physical/Environment Requirements:
- Ability to travel 50 % travel, overnight, within territory includes Canadian wide
- Must have a valid driver's license with an acceptable driving record
At Cytiva we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cytiva can provide.
The salary range for this role is CAD $75, $85, This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.
This job is also eligible for bonus/incentive pay. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and retirement planning for eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what's next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
