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Group Benefits Client Administration Manager
3 months ago
Victor is seeking candidates for the following position, based in the Mississauga office:
Group Benefits Client Administration Manager
What can you expect?
In this leadership role, you will manage three teams (New Business Coordinators, Plan Member Administrators and Senior Clerks), with a total of 15 direct reports, and will be responsible for all client administration functions, including new business set-up and ongoing plan member administration. You will be instrumental in identifying opportunities for automation, implementing QA for online administration systems and managing change as new tools and procedures are introduced to the department.
What is in it for you?
- At Victor, we believe our people are our most important asset. We offer a dynamic & challenging work environment, training and development opportunities, a competitive total rewards package and believe in work/life balance.
- Competitive pay (salary and bonus potential), full benefits package – traditional benefits plan (medical, dental, vision, STI/LTI, life insurance) starting day one, full array of competitive retirement plan packages, per year Tuition Reimbursement plan and participation in our Employee Stock Purchase Plan (regional specificity required).
We will count on you to:
- Manage the Client Administration department through ongoing coaching and feedback and through the formal performance management process.
- Lead change in the department as we evolve our administration practices. Identify opportunities for automation and implement QA to monitor online administration processes.
- Assess training requirements, create and maintain training plans and procedure manuals, and facilitate training for the department as needed.
- Own department business processes and workflows – ensure adherence to policies and procedures, evaluate processes to identify potential improvements, implement new processes and drive automation. Ensure all processes meet compliance and privacy requirements.
- Report on administration metrics, including workload volumes and distribution, turnaround times, error rates and administration portal transactions, and ensure metrics meet all Service Level Agreement requirements.
- Facilitate carrier audits by acting as main point of contact, liaising with IT and other business units to collect information, responding to inquiries and implementing required remediation.
- Work with management team and carrier partners to ensure exceptional service delivery and adherence to external turnaround standards.
What you need to have
- Minimum of 5 years of leadership experience.
- Experience in Insurance Administration or Benefits Administration, with a strong knowledge of administration concepts and practices.
- People manager experience, including training and performance management.
- Must be detail oriented with strong analytical and problem-solving skills.
- Exceptional computer skills, including minimum intermediate knowledge of the Microsoft Office suite of products.
- Excellent verbal and written communication skills are essential.
- Strong leadership and interpersonal skills, with the ability to liaise effectively with departments across the organization for the purpose of strategic planning and problem resolution.
- Excellent organizational and time management skills, with the ability to manage multiple projects and prioritize workload in a constantly changing environment.
What makes you stand out
- Experience in workflow management, process automation and QA of automated systems.
- High level of proficiency with Microsoft Excel is an asset.
Marsh is the world's leading insurance broker and risk adviser. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit , follow us on LinkedIn and X.
Victor Insurance Managers Inc. is a subsidiary of Victor and a leading managing general agent in Canada. Victor Canada has a rich history in specialty insurance and offers a unique range of products and programs distributed through independent brokers and advisors. The company is committed to empowering insurance professionals and their clients through innovation, specialized underwriting expertise, and a nimble, technology-oriented business approach. For more information, visit
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Marsh McLennan will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual's particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need, please contact
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.
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