Marketing Operations Specialist

4 weeks ago

Toronto, Ontario, Canada McCarthy Tetrault Full time

At McCarthy Tétrault, we offer challenging and rewarding career opportunities and are delighted to have been selected for the 12th consecutive year in 2024 as one of Canada's Best Diversity Employers. Our culture is built on professional excellence, collaboration, innovation, thought leadership and entrepreneurialism. We embrace inclusion in all its forms and we provide the tools and opportunities to help our people develop to their full potential.

Our Clients & Markets team brings market strategy and service delivery innovation under one umbrella to ensure the needs of our clients are always top of mind. Our team plays an integral role in advancing the firm's ambitious strategy at the vanguard of the legal industry.

This position can be based out of Calgary, Toronto,Vancouver or Montréal . McCarthy Tétrault employees benefit from a hybrid work environment.

As a Marketing Operations Specialist, you will be:

  • Managing the intake and management of marketing and communications projects and deliverables.
  • Developing project plans, work-back schedules and tracking spreadsheets.
  • Overseeing the day-to-day co-ordination of projects for efficient and effective workflow.
  • Maintaining detailed status, activity and issue reports.
  • Leading status meetings, identify projects in the queue, bottlenecks, backlogs etc.
  • Creating, updating and maintaining project documents in our database and ensuring all existing databases are kept up-to-date.
  • Tracking deliverables and tasks for Digital and Design and Communications Team.
  • Working directly with both internal stakeholders and external vendors to oversee and execute the development of various publications and annual projects, obtain project schedules and advise project team of any delays or variances.
  • Capturing best practices, sharing knowledge and creating user guidelines to support the team.
  • Managing the MarComms inbox and responding to or re-route requests.
  • Identifying and documenting project issues and modifying process flows.
  • Working with the Vendor Management Office and Finance department to process invoices.
  • Providing administrative support to the Communications Team and Digital and Design Team as necessary.
  • Supporting the C&M Team on marketing and business development initiatives.
  • Supporting the Marketing Solutions team in responding to marketing and business development requests.
  • Scheduling meetings, create agendas and track minutes.
  • Supporting the Awards program with drafting various annual awards submissions.

As our ideal candidate, you will distinguish yourself by the following profile:

  • Post-secondary certificate, diploma or degree in Communications, Marketing or Business, or equivalent.
  • Minimum 3 years' experience in an administrative support role, ideally as a project/program specialist.
  • Fully bilingual in English and French (written and oral) would be an asset.
  • Proficiency with MS Office suite; ability to quickly learn and leverage new technology solutions. Experience working with MS Project, MS Visio and SharePoint (User level).
  • Strong project management skills.
  • Proactive, highly service-oriented and client-centric attitude.
  • Team player who is always thinking about process improvements, operational efficiencies and helping to maximize the larger team's impact within the Firm.
  • Strong organizational skills. Ability to plan and manage work to meet explicit deadlines, with strict attention to detail. Proven ability to think laterally to ensure all tasks are completed.
  • Strong understanding of marketing principles and business development.
  • Demonstrated problem solver.
  • Is comfortable working with shifting priorities and tight deadlines in support of broader team objectives.
  • Excellent interpersonal and communication skills.
  • Ability to drive insights from data across Firm platforms to drive efficiencies and growth.
  • Proven ability to multi-task and communicate effectively, in a fast-paced environment.
  • Ability to carry out responsibilities with minimal supervision. Confident in making day-to-day decisions, but also knows when to escalate and seek supervisory assistance.
  • Strong writing skills. Ability to execute ad hoc writing requests (awards submissions, social media, etc.) as required.

As a member of the McCarthy team, you will have access to:

  • Outstanding benefits from day one, including insurance premiums paid by the Firm and wellness and technology reimbursements.
  • Competitive compensation, paid overtime and generous time off, including a day off to volunteer and a day off for your birthday.
  • A commitment to professional development and growth opportunities for our people at all levels, supported by a culture that fully embraces and encourages two-way feedback.
  • Strong community involvement and a commitment to equity, diversity and inclusion.
  • A collaborative, cohesive culture that connects lawyers and business teams through collective purpose.

We thank all applicants for their interest in McCarthy Tétrault; however, only chosen applicants will be contacted. We regret that we are unable to respond to individual inquiries about application status. McCarthy Tétrault is an equal opportunity employer that fosters an inclusive, equitable, and accessible environment. Please notify us if you require accommodation at any time during the recruitment process.

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