Ambulance Communications Officer

2 weeks ago

Hamilton, Ontario, Canada Ministry of Health Full time
Effective January 1st, 2024 the salary range for this position is $37.36 to $45.69 per hour in compliance with OPSEU Unified Bargaining Unit collective agreement provisions. The new rates, effective retroactive to January 1, 2024, were recently confirmed and dates for implementation of the new salary rates are still to be determined.


Consider this challenging and rewarding opportunity as an Ambulance Communications Officer with the Ministry of Health, Hamilton Central Ambulance Communications Centre (CACC) where you will coordinate life-saving work.


Central Ambulance Communications Centres across the Province receive 911, emergency and non-emergency requests for ambulance services and ensure the right people and resources arrive on scene, no matter the time of day or place.

You will join a team of dedicated individuals who serve Ontario's citizens and visitors with high-quality pre-hospital care and are often the first point of contact for patients entering the Ontario health care system.

Learn more about the recruitment process, training program and certification for a career as an Ambulance Communications Officer here.

We have also developed a self-assessment survey to help you determine if a career as an Ambulance Communications Officer is the right fit for you.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.


We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.


Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.


We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code.

Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?In this role, you will:

  • Process 9-1-1 emergency and non-emergency requests for ambulance service using a complex Computer-Aided Dispatch system
  • Provide timely and accurate dispatch services to callers, ambulance service providers, and other emergency health services system stakeholders.
  • Communicate with individuals who are under stress in a respectful, patient, and calming manner
  • Apply your critical thinking and problem-solving skills to assess real-time emergency situations
  • Direct ambulance movements and coordinate response efforts with partners such as Fire, Police and Ornge Air Ambulance
  • Provide pre-arrival instructions including first aid and telephone-assisted cardio-pulmonary resuscitation (CPR) while awaiting the arrival of paramedics or tiered emergency responders.


Ambulance Communications Officer Training Program:

Upon hiring the successful candidate will be required to complete a comprehensive six-week Entry-to-Practice (ETP) training program. The training will focus on core protocols, procedures, and systems for land ambulance dispatching and emergency call taking.

If successful the employee will then return to their dispatch centre for an up to 6-month, local on-the job training and coaching program.

For training only, the incumbent will be required to work full-time hours.

This will allow them to develop and enhance their newly acquired skills with the support of experienced peers and supervisory staff.

How do I qualify?Mandatory

  • You must possess oral French language skills at the advanced level. Your proficiency level will be confirmed before hire.
Job offer is conditional on the candidate successfully completing the following requirements:

  • Proficiency in typing at 35 w.p.m. with 90% accuracy
  • Successfully pass CritiCall pre-employment testing
  • Security clearance, including Criminal Record Check
  • Entry-to-Practice (ETP) training and local on-the job training
  • Ambulance Communications Officer Certification
  • Standard First-Aid and Targeted Responder CPR Certificate within 30 days of employment
  • Restricted Radio Operator Certificate within 30 days of employment
Multi-Tasking, Organizational and Memory Recall Skills

  • You can coordinate and prioritize multiple concurrent calls for services and delegate tasks when required
  • You can maintain control of situations under pressure and manage on-going stress effectively
  • You have memory recall skills to receive and retain critical information from callers
Decision Making, Problem Solving and Critical Thinking Skills

  • You have professional judgement to assess "real-time" circumstances of emergency situations to determine and deploy appropriate assistance to callers
  • You can critically assess and anticipate problems to determine alternative solutions that will ensure the timely delivery of effective patient care.
  • You have the ability to acquire, interpret and apply knowledge of Central Ambulance Communications Centre operations, policies, practices and processes, as well as sections of the Ambulance Act and other related Acts.
Interpersonal, Communication and People Skills

  • You have patience, empathy, and assertiveness to effectively communicate with callers and maintain control of a call while calming others
  • You can manage issues using appropriate communication techniques and escalate when necessary
  • You have written communication skills to update information, prepare reports, and respond to requests for information.
  • You have teamwork skills to work collaboratively with others in a fast-paced, critical incident environment
  • You have listening skills to function effectively in a non-visual environment to receive, discuss and understand detailed information from callers
Other Professional Skills

  • You demonstrate customer service skills and respect towards others in all areas of your work
  • You have proficiency in computer software and computer-based telecommunications applications
  • You can demonstrate resiliency in the workplace by remaining positive, flexible, and organized even under pressure.
  • You have the ability to work in a fast-paced, high stressful environment.

  • Ambulance Communications Officer

    2 days ago

    Hamilton, Ontario, Canada Ministry of Health Full time

    Consider this challenging opportunity as an Ambulance Communications Officer with the Ministry of Health, Hamilton Central Ambulance Communications Centre.This position is available for dedicated individuals to work rotating shifts in a 24/7 environment.Following the successful completion of the ETP training program, the employee must write and pass the...

  • Communications Officer

    1 day ago

    Hamilton, Ontario, Canada McMaster University Full time

    ScheduleMonday - Friday, 8:30-4:30, 35 hours/weekEducation LevelBachelor's Degree in Marketing or related field of studyCareer LevelRequires 3 years of relevant experienceDepartment Description:The Office of the Registrar provides a number of services to both prospective and current students and is the primary information source on enrollment, convocation...

  • Communications Officer

    2 days ago

    Hamilton, Ontario, Canada Hamilton-Wentworth District School Board Full time

    Communications Officer PASS Grade 5 $ 84, 428 to $95, 024 A bout the Board The Hamilton-Wentworth District School Board (HWDSB) is committed to learning, equity, engagement and innovation. We are guided by our vision, Growing Together, the mission that every student experiences a sense of belonging

  • Communications Officer

    1 day ago

    Hamilton, Ontario, Canada City of Hamilton Full time

    About the City of HamiltonContribute to the City of Hamilton, one of Canada's largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and...

  • Communications Officer

    1 day ago

    Hamilton, Ontario, Canada McMaster University Full time

    ScheduleMon - Fri; 8:30 AM - 4:30 PMEducation LevelBachelor's degree in Communications, Marketing, or related fieldCareer Level3 years of relevant experienceMcMaster's Indigenous Education Council is the primary body with responsibility for promoting and advocating for the advancement of Indigenous education at McMaster, championing the needs of Indigenous...

  • Communications and Outreach Officer

    1 day ago

    Hamilton, Ontario, Canada McMaster University Full time

    ScheduleMonday to Friday; 8:30am-4:30pm, 35 hours per weekEducation LevelBachelor's degree in Multimedia, Communications or related fieldCareer LevelRequires 3 years of relevant experienceUnit/Project Description:The Student Success Centre, Student Affairs serves an integral, central role in the provision of programs and services to students in the areas of...

  • Communications Officer

    2 days ago

    Hamilton, Ontario, Canada Hamilton-Wentworth District School Board Full time

    Communications Officer PASS Grade 5 $ 84, 428 to $95, 024 A bout the Board The Hamilton-Wentworth District School Board (HWDSB) is committed to learning, equity, engagement and innovation. We are guided by our vision, Growing Together, the mission that every student experiences a sense of belonging and engages in dynamic learning to reach their potential...

  • Communications Officer

    2 days ago

    Hamilton, Ontario, Canada McMaster University Full time

    ScheduleMonday - Friday, 8:30- 4:30pm.Two year contract role.Education LevelBachelor's degree in Marketing or related field of study.Career LevelRequires 3 years of relevant experience.The Office of the Registrar provides a number of services to both prospective and current students and is the primary information source on enrollment, convocation ceremonies...

  • Development Officer, Communications

    2 days ago

    Hamilton, Ontario, Canada AFP Golden Horseshoe Chapter Full time

    Development Officer, Communications & Stewardship – MISSION SERVICES OF HAMILTON Reporting to the Director, Development, this role will focus on the stewardship, cultivation and growth of the community, business and service club donors as well as legacy giving. The Development Officer will complement the Development team by focusing on implementing a...

  • Manager, Communications

    1 day ago

    Hamilton, Ontario, Canada McMaster University Full time

    Are you interested in helping to create a Brighter World? Are you passionate about sustainability, building better communities and addressing climate change? We have a communications role for you.McMaster University fuels curiosity, inquiry, and discovery. Every day, we push the boundaries of knowledge through our world-class, interdisciplinary research and...

  • Manager, Communication

    1 day ago

    Hamilton, Ontario, Canada McMaster University Full time

    Are you interested in helping to create a Brighter World?McMaster University fuels curiosity, inquiry, and discovery. Every day, we push the boundaries of knowledge through our world-class, interdisciplinary research and our ground-breaking approaches to teaching and learning. Our students, researchers and staff are among the best and brightest. We are...

  • Communications Coordinator

    2 days ago

    Hamilton, Ontario, Canada McMaster University Full time

    Schedule35 hours per week, Monday-Friday, 8:30am-4:30pm. Evenings and weekends as needed.Education Level3 year Community College diploma in Marketing or related field.Career LevelRequires 3 years of relevant experience.Unit/Project Description:The Student Wellness Centre provides three levels of support to students including Medical Services, Counselling...

  • Personal Support Worker

    2 days ago

    Hamilton, Ontario, Canada Hands of Blesing Agency Full time

    PSW Certificate Must possess good communication, leadership and interpersonal skillsThe responsibilities of this role include but are not limited to- Assisting or providing total personal care such as toileting, bathing, and perineal respects and uses sensitivity in spiritual, cultural and ethnic aspects of resident care:Assisting with ambulation,...

  • Payroll Officer/office Administrator

    1 day ago

    Hamilton, Ontario, Canada Mission 35 Mortgages Full time

    Mission35 Mortgages is a busy mortgage brokerage in the heart of Downtown Hamilton, with over 35 mortgage agents and administrative assistants, located throughout the Golden Horseshoe and the GTHA. We value our clients and want to help our clients achieve success in whatever way they define it.Mission35 Mortgages is looking for a personable professional to...

  • Community Navigator

    2 days ago

    Hamilton, Ontario, Canada The Fedcap Group Full time

    Position Summary:To liaise with community-based organizations and vendors that engage with individuals that are unemployed and may have barriers to employment such as living with a disabling medical and/or mental health condition, are justice involved, live in poverty, or are members of an identified inclusion group (Newcomer, Francophone, Indigenous,...

  • Psw Ft Hamilton

    2 days ago

    Hamilton, Ontario, Canada ParaMed Full time

    Job DescriptionThe PSW/HCA/CCA provides direct personal support and care to patients to fulfil the physical, intellectual, emotional, social and spiritual needs of patients in accordance to polices, procedure and work routines. Assists in providing direct care such as ambulation, feeding, bathing and grooming.For Union Jobs, please refer to the collective...

  • Personal Support Worker

    1 day ago

    Hamilton, Ontario, Canada Hands of Blesing Agency Full time

    PSW Certificate Must possess good communication, leadership and interpersonal skillsThe responsibilities of this role include but are not limited to- Assisting or providing total personal care such as toileting, bathing, and perineal respects and uses sensitivity in spiritual, cultural and ethnic aspects of resident care:Assisting with ambulation,...

  • Office Administrator

    1 day ago

    Hamilton, Ontario, Canada LINT CHECK™ Full time

    Overview:At Lint CheckTM, we are driven by a deep commitment to preventing theloss of property or life caused by a lack of awareness or neglect. We arededicated to delivering exceptional Lint Removal services and improvinglaundry room processes and safety for our valued clients.Our vision and ongoing commitment are to prevent fires, improveefficiencies,...

  • Office Administrator

    1 day ago

    Hamilton, Ontario, Canada VT Controls Ltd Full time

    Our growing company needs a reliable, organized Office Administrator to manage the clerical tasks in our office, you will be contributing to vital aspects of running the business. You will be handling incoming phone calls and other communications, greeting clients and visitors, as well as managing files, updating paperwork and other documents, and performing...

  • Office Administrator

    2 days ago

    Hamilton, Ontario, Canada VT Controls Ltd Full time

    VT Controls Ltd is a Direct Digital Control (DDC) and Building Automation Systems (BAS) solution provider for more than 15 years located in Hamilton, Ontario. We believe that quality building automation system starts with dependability, user-friendliness, accurate programming and commissioning, that is maintained through quality service and support.VT...