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Ambulance Communications Officer

3 months ago

Hamilton, Ontario, Canada Ministry of Health Full time
Consider this challenging opportunity as an Ambulance Communications Officer with the Ministry of Health, Hamilton Central Ambulance Communications Centre.

This position is available for dedicated individuals to work rotating shifts in a 24/7 environment.


Following the successful completion of the ETP training program, the employee must write and pass the Ministry of Health Ambulance Communications Officer certification examination.

The employee will return to his/her dispatch centre for a local training and coaching program as part of the training requirements.


OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism: We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

Visit the

OPS Anti-Racism Policy and the

OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's

Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?: In this role, you will:

  • Process 9-1-1 emergency and non-emergency requests for ambulance service
  • Direct ambulance movements
  • Provide prearrival instructions
  • Communicate with individuals under stress
  • Operate complex computeraided telecommunications equipment

How do I qualify?:

Mandatory:

  • Proficiency in typing at 35 w.p.m. with 90% accuracy
  • Successfully pass preemployment standardized testing
Job offer is conditional on the successful completion of the following:

  • Satisfactory criminal record check
  • EntrytoPractice (ETP) training and local onthe job training
  • Restricted Radio Operator Certificate within 30 days of employment
  • Communications Officer Provincial Certification

Multi-Tasking, Organizational and Memory Recall Skills:

  • Ability to coordinate a variety of activities and resources
  • Ability to maintain control of situation under pressure
  • Ability to manage ongoing stress effectively
  • Memory recall skills

Decision Making, Problem Solving and Critical Thinking Skills:

  • Ability to use professional judgement and critically assess the problem to make sound decision
  • Ability to set priority and delegate when required

Interpersonal, Communication and People Skills:

  • Demonstrate team work, tact and diplomacy
  • Assertive communication skills to maintain control of call and calm others
  • Ability to provide coaching and education to others
  • Listening skills (part of communicating in a nonvisual environment)

Other Professional Skills:

  • Demonstrate customer service orientation and respect to others
  • Evidence of a continuous learner and ability to receive constructive criticism
  • Take initiative and be inspiring to others
  • Ability to adapt to changes and be an agent of change
  • Ability to follow and give directions
  • Good understanding of spatial concepts, and ability to read maps, calculate time, distance and movement

Hours of Work:

  • The hours of work are 040 hours per week. You are expected to work rotating shifts in a 24/7 environment.

Additional Information:

Address:

  • 2 Temporary Irregular On-Call, duration up to 6 months, Hamilton, West Region, Criminal Record Check

Compensation Group:

  • Ontario Public Service Employees Union
  • Understanding the job ad definitions
    Schedule:
  • 4.7
    Category:
  • Health and Social Services
    Posted on:
  • Monday, March 6, 2023
    Note:


Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Corporate Talent Programs Branch, Talent and Leadership Division to evaluate the results.

If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.


A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.

The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision.

The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled.

Employment screening check records will be maintained by the TSO and kept strictly confidential.