Implementation Manager

4 days ago

Ottawa, Ontario, Canada knak. Full time

Knak is a mission-driven company

Why? Because our time is limited, our competition is fierce, and our margin for error is small. For us to have the greatest impact on the world, we need to be laser focused on our core mission, which is...

Empowering people to be creative.

That's why Knak exists.

We are a world-class enterprise email and landing page creation platform with a focus on making successful and happy customers by providing them with an incredibly powerful, yet easy to use creation platform.

Our industry leading SaaS solution is built by Marketers, for Marketers. We know that it's the small things that make the biggest impact and that emails and landing pages are where the rubber hits the road when it comes to Marketing Automation. We change the way Marketers work by making them more efficient, while improving conversion rate of their campaigns and helping them stay on brand.

Oh, and we have a bit of fun while doing it, too

The Role

Working within the Customer Success team, the Implementations manager will be responsible for helping to delight our clients and ensuring their successful use of our platform. As a trusted advisor, technical consultant and subject matter expert you will own the end to end process of implementation & onboarding. You will work primarily with new customers and occasionally with existing customers to roll out new initiatives.

Responsibilities

Be the lead point of contact for helping new clients familiarize with Knak through our implementation process

Provide best practice advice, thought leadership and expertise to our client's, ensuring they are set up for success

Develop expert knowledge of Knak and our integration partners to answer technical questions about our product

Work closely with other Knak stakeholders such as CSMs, AE, Support and leadership to ensure implementation success and strong internal communication

Ensure projects are always completed on time and to a high quality standard

Empower user adoption and solidify company brand and reputation through daily interactions with clients

Maintaining healthy measures of success such as Time to Value, Customer Satisfaction, NRR and Feature Adoption

Skills & Experience

3 years experience in Customer Success, Implementations or equivalent role

Exposure to project management including the ability manage complex tasks, budgets and milestones

Exceptional communication skills both written and verbal

Experience with running group training sessions or adult learning

The ability to develop meaningful relationships with clients and truly understand their needs

Problem solving skills and the ability to think outside the box

Excellent multi-tasking skills and the ability to juggle multiple projects at the same time

Experience with SaaS products, Emails, Landing Pages and Marketing Operations an asset

Familiarity with Marketo, Salesforce Pardot, Salesforce Marketing Cloud, Eloqua or other MAP tools an asset

A proven tracking record of successfully managing a book of clients and delivering exceptional results

What We Offer

At Knak we have four foundational pillars. Culture, customers, product and growth. Culture is our number one pillar because we know that is at the core of building a strong company that can build amazing products and delight our customers. We do this with a laser focus on hiring the right people who are smart, positive and who want more than the typical nine-to-five offers.

We offer an extremely rewarding, second to none work environment as acknowledged by Ottawa's Best Places to Work 2022 We show our investment in our people through our competitive salaries, equity in the company, great benefits, paid vacation, Life leave days (because life happens), team lunches and off-sites, and most importantly our commitment to YOUR career growth.

If this sounds like something you're looking for, then we'd love to hear from you

If you don't see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that women and underrepresented groups often only apply when they feel 100% qualified. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply. Knak believes in creating an inclusive, barrier-free working environment. If you require ANY accommodation to the interview process please contact .

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