Bilingual Implementation Specialist

4 weeks ago

Québec, Quebec, Canada Medavie Blue Cross Full time

For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. As a not-for-profit organization, we proudly invest in communities to help address some of Canada's most pressing health care challenges. We are one of Canada's Most Admired Corporate Cultures, one of Canada's Top 100 Employers, Canada's Life & Health Insurer of the Year for 2021 and an Imagine Canada Caring Company.

Our 2,400 professionals work across six provinces, united by our shared values of being caring, accountable, responsible, innovative and community-minded. We're committed to ensuring our employees thrive in our award-winning, collaborative culture focused on ensuring health, wellness, and personal and professional growth through a variety of programs and support across our organization.

Together with Medavie Health Services, we are part of Medavie - a national health solutions partner with over 8,250 employees. Our mission is to improve the wellbeing of Canadians.

Job Title: Bilingual Implementation Specialist Department: Medavie and Underwriting Competition: 87333 Internal/External: Both Employment Type: Full Time Permanent Location: ON, QC, NB, NS- Remote Available Salary: Competitive Compensation Reports To: Team Leader, Implementation

In this position you will be primarily responsible for the implementation of new corporate group business, as well as other projects as assigned. You will work closely with external customers as well as a wide variety of internal parties to ensure client needs are met.

Key Responsibilities

  • Oversight and accountability of all new corporate business implementation projects ensuring all operational requirements are met;
  • Ownership and innovation of the end to end implementation process using best practices to serve and support facing internal and external clients;
  • Successfully manage new business project changes, risks, issues and actions;
  • Regularly communicate project updates with stakeholders to ensure buy in and project success; ( i.e. status updates, meetings);
  • Act as key point of contact with our External Clients and Client Services Teams including attending new group installation meetings and collaborating with operational areas within Medavie Blue Cross to ensure client needs are attainable and met;
  • Analyze and synthesize detailed documentation, such as original proposals and prior carrier contracts and translate these requirements into Medavie Blue Cross specifications;
  • Ensure an excellent customer experience, including timeliness, quality and project management focus.

Qualifications

  • University or college diploma. Insurance qualifications such as LOMA OR CEBS, or willingness to acquire these qualifications
  • Minimum three to five years' experience in group health/dental and life and disability insurance. Experience in project management or a similar analytical role strongly preferred
  • Intermediate to advanced computer skills and a working knowledge of various software applications, including Microsoft Office Suite. Prior experience working with MSProject is considered an asset.
  • Bilingualism(English and French) is a requirement of this position

Other Qualifications:

  • Strong understanding of the group insurance/benefits industry;
  • Superior time management and multi-tasking skills;
  • Excellent analytical and judgment skills;
  • Innovative problem solver and trouble-shooter;
  • Exceptional organizational and prioritization skills;
  • Effective coping mechanisms and positive attitude;
  • Demonstrated flexibility and initiative to learn and adapt in fact paced work environment;
  • Ability to handle fluctuating volumes;
  • Adept at working both in a team environment and independently;
  • Self-motivated and goal oriented;
  • Detail oriented;
  • Possess a high level of integrity and accountability;
  • Excellent Communication skills - Written, Oral and Auditory; and
  • Strong work ethic.

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

Job Segment: Underwriter, Project Manager, Claims, Implementation Manager, Insurance, Technology

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