Vision Care Associate

2 weeks ago


Windsor, Ontario, Canada Walmart Canada Full time
Job Title: Customer Service Representative

Join our team at Vision Centre and Opticians as a Customer Service Representative. In this role, you will be the face of our company, providing exceptional customer service and ensuring a seamless shopping experience for our customers.

Job Summary:

As a Customer Service Representative, you will be responsible for:

  • Greeting customers and answering phone calls in a professional and courteous manner.
  • Assisting with the booking of eye appointments and providing customers with information about our services.
  • Maintaining the standards of our store, including filing, cleaning, displays, and organization.
  • Helping customers with their requests, including choosing frames, accessories, and repairs.
  • Aiding in communication between vision parties, including Opticians, customers, and doctors.
  • Processing transactions using our advanced POS system, including interaction with benefits systems.
  • Maintaining layaway and ensuring accurate records.
  • Performing technical measurements of eyewear.
Requirements:

To be successful in this role, you will need:

  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and multitask.
  • Basic math skills and accuracy with handling cash and credit transactions.
  • Ability to maintain confidentiality and handle sensitive information.
Preferred Qualifications:

We are looking for candidates with:

  • Previous experience in a customer-facing role.
  • Knowledge of optical products and services.
  • Basic computer skills and familiarity with POS systems.
About Us:

At Vision Centre and Opticians, we are committed to providing exceptional customer service and ensuring the best possible shopping experience for our customers. We are a dynamic and growing company, and we are looking for talented individuals to join our team.



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