Senior Field Specialist, Managed Services

3 weeks ago

Toronto, Ontario, Canada The Salvation Army Canada and Bermuda Full time

Role: Senior IT Field Specialist

Location: Toronto/Mississauga (Onsite)

Division: Information Technology, Managed IT Services

About The Salvation Army

For more than 130 years, The Salvation Army (TSA) has had the privilege of serving vulnerable people in communities across Canada and Bermuda. Last year, we helped over 2 million people, providing necessities of life such as food, clothing, and shelter. And our work goes well beyond that to including supporting people through unemployment, loneliness, finding church community, and responding to family challenges. We continually adapt to meet emerging needs.

These are exciting times at The Salvation Army as we launch a significant digital and business transformation. We are in the midst of revolutionizing our core capabilities to maximize service and mission outcomes. This will include an integrated platform for relationship and people management, learning, intranet and data warehouse.

In order to achieve all this, we are now recruiting for a Senior Field Specialist.

What you will be doing:

  • Provide direction and oversight to all IT (Information Technology) operations, network security and Communications systems for multiple TSA locations in GTA area
  • Support the technology operations and the implementation of new IT systems, network, and policies in accordance with The Salvation Army standards
  • Inspect and identify the use of technological equipment and software to ensure functionality and efficiency. This includes determining an appropriate course of action from initial hardware assessment to recommending the need for upgrades, configurations, repairs, or purchase of new systems/equipment when appropriate
  • Manage and support all network connected systems for the multiple sites (that may include all Security and Door Controls)
  • Respond and resolve requests related to technical or non-technical issues on a timely manner, adhering to TSA incident management process and policies
  • Provide training on information technologies, including but not limited to Office 365, mobile devices, and other technical equipment.

What you bring to the table:

  • Completion of a diploma or university degree in computer science, engineering or relevant field
  • Minimum 5 years of experience in implementation and support of IT systems
  • Must possess a valid driver's license, vehicle and have a clean driving record
  • The ability and willingness to drive to the sites in the GTA
  • Sound understanding of computer systems (hardware/software), networks etc.
  • Strong sense of integrity with professional ethics
  • Able to proactively recognize potential risks and issues, respond with solutions and engage others in implementing change

What We Promise

  • Belonging to a creative, dynamic team of IT professionals where what you do will make a difference in your own backyard and across Canada & Bermuda
  • Continuous learning and growth through challenging work
  • The chance to be part of a leading digital and business transformation for over 100,000 employees and volunteers
  • An opportunity to launch and/or grow your career with a huge, stable, international not-for-profit organization
  • We live our Core Values as a faith & values-based organization, we hire and serve people of all backgrounds, faiths, and traditions – there's a place for everyone to belong here

Compensation

The salary range for this position is $58,719 (min.) to $88,079 (max). Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

How We Hire

We are committed to creating a workplace where people experience meaningful work, a sense of hope and optimism, an environment of trust, and inspired results. If this sounds like an environment in which you would like to work, apply today

We embrace equity, diversity, justice, inclusion and belonging and we're committed to building a team that represents many backgrounds, perspectives and skills, representative of the communities we serve. The more inclusive we are, the better our work and workplace will be.

The Salvation Army will provide reasonable accommodation upon request. Please let us know if you have a need for any accommodation.

We thank all applicants and will contact candidates selected for next steps. Internal Applicants, please speak with your manager about your intentions prior to submitting your application.

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