Dispatcher

1 week ago

Mitchell, Canada WINN ADESA Winnipeg Full time

Transportation Dispatcher

ADESA/OPENLANE Canada, is the country's largest wholesale vehicle auction and remarketing services company. ADESA/OPENLANE provides state-of-the art facilities and technologies to help dealers and consignors buy and sell used cars, trucks, RVs, boats, motorcycles and heavy equipment.

At ADESA Winnipeg, we offer:

• Competitive wages

• Full company paid benefits

• Company matching RRSP plan up to 5%

• Up to 3 paid care days, up to 3 paid float days, 2 weeks vacation (prorated based on hire date)

• Discounted stock options

• Referral Program

• ADESA Perks Program (discounted: gym memberships, mobile services, Vehicle Purchase, etc)

• Employee Assistance Program

• Service Award Recognition Program

• Fun work environment

• Free Parking

• Please note that ADESA/OPENLANE Winnipeg recognizes 11 Statutory Holidays throughout the year and are generally closed on these holidays, unless overtime is being offered.

Overview

The Dispatcher role is a critical and important member of our Transportation department and we are looking for a dedicated and driven team member to contribute to our team.

Responsibilities

  • Helps coordinate the transportation department operations by coordinating long haul, rail and local trips and completing all relevant paperwork to ensure the smooth transition of pickup and delivery
  • Manually or electronically enter data in an accurate and timely manner, including vehicle information, locations, and other documents, into our transportation and inventory management systems.
  • Accurately quoting transportation services, processing transactions, & posting charges according to contracts and company specifications
  • Investigate any discrepancies and communicating same to appropriate personnel in a timely manner
  • May assist with scheduling for transport drivers, ensuring adequate staffing in connection with the volume of driveaway services.
  • Act as a point of contact for transportation services within the VLC, ensuring customers receive prompt, efficient, and courteous attention; and escalating any concerns to the Transportation Supervisor/Manager.
  • Pro-actively promote transportation services in collaboration with our Sales & Dealer Relations teams.
  • May assist with onboarding, training, and supporting transportation employees with job related tasks
  • Assist in ensuring all company vehicles are in safe operating condition by scheduling regular maintenance and ensure weekly van inspections are completed in accordance with our safety program.
  • Other duties as assigned.

Educational/Experience Requirements

  • 1-3 years related direct dispatching experience required
  • Valid driver's license and have own transportation as the work location is not on any bus routes
  • Must possess excellent customer service skills
  • Team player with excellent communication skills
  • Ability to handle multiple tasks in a fast-moving environment
  • High proficiency in in all types of computer software such as Google office, Microsoft office, etc
  • Experience using Transport software considered an asset
  • A self-starter who can assess work volumes and ensure timely completion of these prioritized tasks

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