Guest Services Agent

3 weeks ago

Fredericton, New Brunswick, Canada Delta Hotels by Marriott Fredericton Full time
Additional Information Part Time
Job Number
Job Category Rooms & Guest Services Operations
Location Delta Hotels Fredericton, 225 Woodstock Road, Fredericton, New Brunswick, Canada VIEW ON MAP
Schedule Part-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Position Summary

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Notification to Applicants: Delta Hotels Fredericton takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call or email and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ Begin your purpose, Belong to an amazing global​ team, and Become the best version of you.

Source: Hospitality Online

  • Guest Services Agent

    3 weeks ago

    Fredericton, New Brunswick, Canada Delta Hotels Full time

    Additional Information Part TimeJob Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Fredericton, 225 Woodstock Road, Fredericton, New Brunswick, Canada VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Process all guest check-ins, check-outs, room assignments, and room...

  • Guest Services Agent

    4 weeks ago

    Fredericton, New Brunswick, Canada Delta Hotels Full time

    Additional Information Part TimeJob Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Fredericton, 225 Woodstock Road, Fredericton, New Brunswick, Canada VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Process all guest check-ins, check-outs, room assignments, and room...

  • Guest Services Agent

    6 days ago

    Fredericton, New Brunswick, Canada Marriott International Full time

    Additional Information Full TimeJob Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Fredericton, 225 Woodstock Road, Fredericton, New Brunswick, Canada VIEW ON MAP Schedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins, check-outs, room assignments, and room...

  • Guest Services Agent

    4 weeks ago

    Fredericton, New Brunswick, Canada Marriott International Full time

    Additional Information Full TimeJob Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Fredericton, 225 Woodstock Road, Fredericton, New Brunswick, Canada VIEW ON MAP Schedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins, check-outs, room assignments, and room...

  • Guest Services Agent

    3 weeks ago

    Fredericton, New Brunswick, Canada Marriott International Full time

    Additional Information Full TimeJob Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Fredericton, 225 Woodstock Road, Fredericton, New Brunswick, Canada VIEW ON MAP Schedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins, check-outs, room assignments, and room...

  • Guest Services

    4 weeks ago

    Fredericton, New Brunswick, Canada Marriott International Full time

    Additional Information Front DeskJob Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Fredericton, 225 Woodstock Road, Fredericton, New Brunswick, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins, check-outs, room assignments, and room...

  • Guest Service Supervisor

    3 weeks ago

    Fredericton, New Brunswick, Canada Marriott International Full time

    Additional Information Evening Shift, Weekends, French PreferredJob Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Fredericton, 225 Woodstock Road, Fredericton, New Brunswick, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins, verifying...

  • Guest Service Supervisor

    4 weeks ago

    Fredericton, New Brunswick, Canada Marriott International Full time

    Additional Information Evening Shift, Weekends, French PreferredJob Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Fredericton, 225 Woodstock Road, Fredericton, New Brunswick, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins, verifying...

  • Guest Service Supervisor

    4 weeks ago

    Fredericton, New Brunswick, Canada Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Fredericton, 225 Woodstock Road, Fredericton, New Brunswick, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins, verifying guest identity, form of payment, assigning room, and...

  • Guest Service Supervisor

    3 weeks ago

    Fredericton, New Brunswick, Canada Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Fredericton, 225 Woodstock Road, Fredericton, New Brunswick, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins, verifying guest identity, form of payment, assigning room, and...

  • Lead Agent, Customer Service

    6 days ago

    Fredericton, New Brunswick, Canada Canada Post - Postes Canada Full time

    Job Requisition Id: 163722Business Function: Customer ExperiencePrimary City: FrederictonOther Location(s):Opportunity for partial remote work available.Province: New BrunswickEmployment Type: Full-TimeEmployment Status: PermanentLanguage Requirement: Bilingual Imperative (BBCC)Employee Class and Level: UPCEA06Working Hours: 37.5 hours per weekNumber of...

  • Guest Service Supervisor

    6 days ago

    Fredericton, New Brunswick, Canada AAA INN MOTEL INC. Full time

    Education: Secondary (high) school graduation certificate Experience: 2 years to less than 3 yearsTasks: Assist clients/guests with special needs Coordinate, assign and review work Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work Establish work schedules and procedures and coordinate activities...

  • Receptionist

    6 days ago

    Fredericton, New Brunswick, Canada Berni Williams Insurance and Financial Services Inc. Full time

    Receptionist- Desjardins Agent Team MemberLocation: Fredericton Type: Full Time Position Overview:Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a Desjardins Agent may be the career for youResponsibilities:Develop leads, schedule appointments, identify customer needs, and...

  • Service Advisor

    6 days ago

    Fredericton, New Brunswick, Canada Fredericton Mitsubishi Full time

    Service Advisor:This position is at Fredericton Mitsubishi, which is part of Shift Auto Group. Shift Auto Group consists of Fredericton Mitsubishi, Volvo Cars New Brunswick, ReCar Fredericton, ReCar Saint John, ReCar Moncton, ReCar Woodstock, Grand Falls Hyundai, Miramichi Kia, 3 St Croix Auto locations, and Velocity Autobody.As a Service Advisor, you play a...

  • Agent de contrôle préembarquement bilingue

    6 days ago

    Fredericton, New Brunswick, Canada GardaWorld Full time

    Si vous recherchez un emploi à l'aéroport où vous jouerez un rôle clé dans la sécurité nationale, ce poste est pour vous En tant qu'agent de contrôle préembarquement, vous assurerez la sûreté des voyageurs.Quels sont les avantages pour vous ?$24.82-$26.38/heure (après certification)Formation payée à $21.82/heureDes avantages sociaux...

  • Claims Technical Support Agent

    6 days ago

    Fredericton, New Brunswick, Canada Medavie Blue Cross Full time

    For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. As a not-for-profit organization, we proudly invest in communities to help address some of Canada's most pressing health care challenges. We are one of Canada's Most Admired Corporate Cultures, one of Canada's Top 100...

  • Purchasing Agent

    6 days ago

    Fredericton, New Brunswick, Canada Maple Leaf Homes Full time

    Maple Leaf Homes - located in Fredericton, NB is a major manufacturer in Modular Housing to Atlantic Canada, the New England States and Central Canada. With over 30 years of experience in manufactured housing, we are able to offer the homeowner the advantages of turnkey projects ready to move in.We are currently seeking a Purchasing Agent to join our growing...

  • A&w Supervisor

    6 days ago

    Fredericton, New Brunswick, Canada A&W Food Services of Canada Inc. Full time

    NOW HIRING - A&W SupervisorWe are looking someone to join our team in Regent MallThe Shift Supervisor is responsible for ensuring an excellent experience for their guests by coordinating the team to exceed expectations on every visit. The Shift Supervisor leads their team in caring for their guests first before anything else, delighting them with friendly...

  • Customer Service Agent

    6 days ago

    Fredericton, New Brunswick, Canada Service Canada Full time

    Education: Secondary (high) school graduation certificate Experience: 7 months to less than 1 yearWork setting: Public sectorTasks: Access and process information Address customers' complaints or concerns Answer inquiries and provide information to customers Explain the type and cost of services offered Issue receipts and other forms Perform general office...

  • Food Service Supervisor

    6 days ago

    Fredericton, New Brunswick, Canada Bella Hospitality Group Full time

    Bella Hospitality Group is looking to hire front of house supervisors for the following locations in Fredericton, NB:Cannon's Cross (15 Riverside Dr.) Cora's (476 Queen St.) The Happy Baker (169 Dundonald St.) The Diplomat (253 Woodstock Rd.)Successful applicants will be responsible for:Providing guests with prompt and courteous service Supervising a front...