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Lead Specialty Pharmacy Assistant
2 months ago
Seeking a detail-oriented Data Entry Senior Representative to manage specialty prescriptions, inventory, and workflow, with a strong focus on accuracy and patient satisfaction.
We value our talented employees and strive to help them grow professionally before recruiting new talent.
Our people make all the difference in our success.
The Data Entry Senior Representative plays a crucial role in supporting the specialty workflow to ensure patients receive their high-cost medications accurately and on time.
Key Responsibilities:
- Accurately enter and process specialty prescriptions through Kroll, including third-party adjudication and rescheduling of future fills.
- Manage specialty inventory levels and complete cycle counts.
- Maintain specialty case workflow in internal platform workflow.
- Investigate and resolve issues related to specialty prescriptions, including transfers, refill requests, payment solutions, and shipment tracking.
- Communicate with pharmacy providers, patient support programs, and prescribers regarding specialty patients.
- Provide updates and reports to management on specialty prescriptions, delivery confirmations, and trends.
- Escalate complex situations to internal stakeholders as necessary.
- Participate in team meetings to discuss process improvement and patient adherence strategies.
- Assist in training staff on specialty pharmacy procedures.
Requirements:
- Pharmacy Assistant Diploma required.
- 3-5 years' experience as a pharmacy assistant required.
- Strong computer skills, including Microsoft Office, Word, and Excel.
- Proficient in Kroll Software.
- Strong analytical and problem-solving capability.
- Ability to thrive in a challenging and rapidly changing environment.
- Excellent organizational skills with a strong ability to prioritize.
- Flexibility to adapt to various tasks to ensure team objectives are met.
