Senior Manager, Content

4 weeks ago

Toronto, Ontario, Canada Equinix Full time

Who are we?

Equinix is the world's digital infrastructure company, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Senior Manager, Content & Adoption Leader

Summary

The Senior Manager of Content and Adoption will be responsible for leading a pool of consultants to be deployed across various projects both aligned to business units or for special projects for the entire enterprise in addition to leading their own projects and project teams.

They will provide planning, and assessment of individual readiness, deployment preparation, coaching, strong performance management, specialist knowledge in HR or related fields.

They will be comfortable working in a changing and an agile environment and be a subject matter expert who personally leads through expertise in change management, coaches the team for development and builds technical skills.

Provide expert knowledge and guidance while interacting with leaders at all levels of the organization on change projects.

Responsibilities

  • Lead and manage a pool of consultants with diverse skills and backgrounds to deliver high-quality results for various projects and initiatives
  • Assess the individual readiness of consultants and provide them with the necessary training, coaching, feedback, and support to ensure their success and satisfaction
  • Ensure the consultants are prepared and equipped with the relevant tools, resources, and information to enable them to perform their roles effectively and efficiently while planning and deploying to different projects based on their readiness, skills, availability, and preference
  • Manage the performance management process for the consultants, including setting goals, conducting appraisals, identifying development needs, providing regular and constructive feedback and recognition, and addressing performance issues
  • Provide specialist knowledge and expertise in HR or related fields to the consultants and the project teams to guide and establish best practices
  • Coach the team for development and build technical skills, ensuring they have the competencies and capabilities to meet current and future business needs
  • Lead projects and project teams directly, ensuring the delivery of high-quality outcomes within time and budget constraints
  • Design and develop programs and initiatives that support organizational design, development, employee development, etc
  • Partner with Leaders and key stakeholders to address the needs and gaps and deliver appropriate content, and initiatives
  • Interact with leaders at all levels of the organization on change projects, providing credible and confident communication and consultation
  • Provide expert knowledge and support in guidance and recommendations on best practices and solutions
  • Build and maintain strong relationships and trust with the consultants, the project teams, the business units, and the senior management
  • Provide strong program management and oversight for the deployment of consultants, using phase gates and other tools to measure and report on the progress, quality, and impact of the projects
  • Identify and manage risks and issues related to the deployment of consultants and escalate them as appropriate
  • Continuously seek opportunities to improve the readiness and activation process and the consultant experience

Qualifications

  • Bachelor's or master's degree in HR, business, management change management, or a related field
  • 10+ years of experience in HR, consulting, project management, or a similar role, with at least 3 years of experience in a leadership position
  • Proven track record of leading and managing teams of consultants or professionals in a complex and dynamic environment
  • Strong knowledge and skills in HR or related fields, such as talent management, organizational development, change management, learning and development, etc
  • Excellent program management, planning, and coordination skills, with the ability to manage multiple projects and priorities
  • Strong subject matter expertise, technical skills, and analytical thinking, with the ability to provide guidance and recommendations on best practices and solutions
  • Strong change management, coaching, and mentoring skills, with the ability to lead and support the team and the organization through change and transformation
  • Strong project management, delivery, and execution skills, with the ability to lead projects and project teams personally and ensure high-quality outcomes
  • Strong communication, interpersonal, and relationship-building skills, with the ability to interact with and influence leaders at all levels of the organization on change projects
  • Strong assertion and confidence, with the ability to present a professional technical point of view through expertise
  • Ability to work effectively under pressure and in a fast-paced and fluid environment
  • Ability to handle ambiguity and uncertainty and adapt to changing needs and expectations
  • High level of professionalism, integrity, and ethics
  • Certification in HR, consulting, project management, or related fields is a plus

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

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