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Train Reporting Specialist

2 months ago

Edmonton, Alberta, Canada CN Full time
About the Role

We are seeking a highly skilled Train Reporting Representative to join our team at CN. As a key member of our Service Delivery team, you will play a critical role in providing accurate and timely reporting of train and railcar movements.

Key Responsibilities
  • Utilize sophisticated computer systems to provide accurate and timely reporting of train or railcar movements
  • Provide work orders and movement instructions for train crews and other Operational personnel
  • Work with Service Delivery to protect service, as required
  • Communicate with internal parties regarding reporting issues, service exceptions, and special requests
  • Update various logs, forms, or systems as required
Working Conditions

This role has standard working conditions in an office environment, with schedules requiring shift work, including day shift, afternoon shift, night shift, overnight shifts, weekends, and holidays on rotation.

The role is required to work on an on-call schedule at times, with shift assignments based on seniority.

Requirements
  • Minimum 1 year of experience in a professional or customer-orientated environment
  • High School Diploma or equivalent
  • Excellent verbal communication, reading comprehension, and writing skills in English
  • Strong typing skills and accuracy, including previous experience working with Microsoft Office tools or other related software
  • Strong knowledge of navigating through operating systems, email, and internet proficiency
  • Highly organized and proactive with a strong sense of urgency
  • Display ethical behavior and strict adherence to courtesy, honesty, and responsibility
  • Proven ability to analyze data, identify trends, and effectively communicate findings to increase reporting accuracy, timeliness, and other procedural efficiencies
Training and Development

Once onboarded, new TRR hires complete classroom training with leaders covering CN's rules, policies, procedures, and safety measures.

TRRs are provided with in-depth training on our tools and systems to be successful in their role.

This is followed by a 6-week on-the-job practical training, with rotating 1:1 mentorship and training with the team to provide regular coaching, guidance, and support.