Service Technician
6 days ago
Service Technician role involves executing service work, delivering quality customer service, and maintaining accurate records in a fast-paced environment.
The Service Technician will be responsible for providing exceptional service to repair customer devices, communicating effectively with customers, and maintaining accurate records of customer interactions. The role requires a strong understanding of electronics and microcomputer devices, as well as the ability to work independently and efficiently. The Service Technician will also be required to travel occasionally to client sites and participate in on-site training for additional service center technicians.
Key Responsibilities:- Provide exceptional and professional service to repair customer's devices.
- Email customers with status updates/quotes for returned devices.
- Displays clear understanding of sense of urgency and care in their own area of responsibility.
- Work with a wide variety of electronic and microcomputer devices used to measure flow, temperature, and chemical composition of water.
- Use electrical and electronic testing devices to inspect and test instrument and system operation and diagnose potential faults.
- Maintain accurate and thorough records of customer interactions, claims, and resolutions for reporting and analysis purposes in company CRM.
- Communicate effectively, breaking down complex details into easy step-by-step instructions for correcting technological issues.
- Ability to work independently, efficiently, and effectively.
- Exceed customer expectations by understanding and anticipating current and potential needs.
- Occasional on-site visits may be required at client sites.
- Occasional on-site training for additional service center technicians.
- 2 or more years of experience in Electronics/Electromechanical technician/technology.
- Proven ability to read circuit diagrams and mechanical drawings.
- Knowledge of fluid dynamics.
- Strong problem-solving skills.
- Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization.
- Advanced level of ability to use Microsoft Office 365 products.
- Exceptional attention to detail.
- Be an adaptable team player.
- Ability to travel in Canada and out of the country.
- Valid Passport and Drivers License.
- Retirement plan
- Accident insurance
- Healthcare plan
- Wellbeing program
ABB's Measurement & Analytics division is a leading manufacturer and supplier of smart instrumentation and analyzers. With thousands of experts around the world and high-performance digital technology, ABB's team is dedicated to making measurement easy for its industrial and energy customers to operate more efficiently and profitably.
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