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OMNI Department Manager

2 months ago

Owen Sound, Canada Walmart Canada Full time
OMNI Department Manager

The OMNI Department Manager plays a vital role in providing exceptional customer service by assisting customers in meeting their shopping needs. This is achieved by contributing to the overall processes for Online Grocery and collaborating with OMNI Associates to ensure seamless execution.

Key Responsibilities
  • Participate in the training and development of OMNI Associates to enhance their skills and knowledge.
  • Complete Back Office Setup, including:
    • Review of Future Grocery Order Summary
    • Grocery Order Daily Pickup Report
    • Confirmation of Daily Orders
    • Identification of Payment Exceptions
    • Identification of Picks
    • Determination of workload by commodity
    • Assignation of CFAs
    • Fills in Staging Whiteboards
    • Setting up of Handhelds/Printers for CFAs
  • Check email and AMP+ for Action Items.
  • Complete daily picks and post-pick activities, including:
    • Clearing and setting Service Stations
    • Tote Cleaning
    • Maintaining e-commerce cleaning standards
    • Ensuring Back Office is NCO and ready for next day
  • Lead by example by greeting customers in a polite and friendly manner and assist by promoting products/services, locating merchandise, and making purchase decisions.
Requirements

The following are the minimum qualifications required for this position:

  • Outlined below are the required minimum qualifications for this position.
Preferred Qualifications

The following are the optional preferred qualifications for this position:

  • Outlined below are the optional preferred qualifications for this position.

Walmart is committed to accommodating the disability-related needs of applicants and associates as required by law.

About Walmart

Walmart is a global retail leader dedicated to saving people money so they can live better - anytime and anywhere - in retail stores, online, and through their mobile devices. We are committed to helping our customers and communities achieve their goals.