Senior Application Support Analyst

4 weeks ago

Toronto, Ontario, Canada RBC - Royal Bank Full time

Job Summary

This role coordinates production support activities for all major systems and related subsystems to ensure the integrity of computer generated data. Applies experience and seasoned knowledge, skills, and practices to perform a variety of assignments.

Job Description

What will you do? ​

  • Manage day to day production support issues.
  • Responsible for change management activities in test and production environments, including deployment of code, while adhering to source code management and release management policies
  • Maintain health and safety of production systems and applications. Identify risks and risk mitigation opportunities. Improve existing application instrumentation and monitoring.
  • Work with development teams and business partners to provide input on best mix of development, interfacing applications, and third-party vendor solutions to meet business requirements and project objectives in an agile environment.
  • Effectively communicate and build rapport with team members, management, stakeholders, infrastructure teams and interface groups using a variety of techniques and collaboration from start to finish.
  • Build knowledge in all aspects of the organization, the business, and information systems.
  • Provide coaching, expertise, and feedback to build the capability of the team.
  • Involved in occasional weekend and after-hours support.

Must have

  • Experience with troubleshooting application and database issues by leveraging tools such as Dynatrace/Aternity/OEM in a AIX/Linux environment
  • Oracle PL-SQL, Java, Linux, KAFKA, OCP, Dynatrace, UNIX/LINUX Shell scripting
  • Proficiency with Microsoft SQL Server, Microsoft C#, ASP.Net, SQL, PL/SQL programming
  • Strong knowledge of large-scale n-tier Java applications, Experience in Java programming
  • Experience with automation of routine database/infrastructure administration tasks
  • Oracle database architecture, database performance monitoring and SQL tuning
  • Proficiency with cloud hosted applications, Microsoft Azure, Pivotal Cloud Foundry

Nice to have

  • Proficiency with Windows Server operating systems and IIS
  • Proficiency with JavaScript, jQuery, AngularJS
  • Strong analytical, problem solving, and decision-making skills.
  • Strong understanding of ITIL service management processes and familiarity with tools such as ServiceNow

What's in it for you?

We thrive on the challenge to be our best to keep growing and working together. We care about each other, reaching our potential, making a difference in our communities, and achieving mutual success. Below gives a glimpse into why you should choose us.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • A world-class training program in financial services
  • Flexible work/life balance options
  • Opportunities to do challenging work

#LI-Hybrid

#LI-POST

#LI-TECHPJ

Job Skills

Bash Scripting, Computer Operations, Customer Service, Enterprise Application Delivery, Finance, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Microsoft SQL Server, Standard Operating Procedure (SOP), Structured Query Language (SQL), System and Console Operations, System Applications, Systems Software, Unix Shell, Unix Shell Scripting

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Technology and Operations

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
​​​​​​​
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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