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Senior Advisor, Communications and External Relations
2 months ago
Emergency Medical Care Inc. (EMC) is a subsidiary of Medavie Health Services, providing ground ambulance, air medical transport, and medical communications operations in Nova Scotia. As a wholly-owned subsidiary, EMC manages and operates these services through a performance-based contract with the provincial government's Emergency Health Services (EHS) division and the Department of Health and Wellness.
EMC delivers high-quality pre-hospital care and Telehealth services to Nova Scotians every day. Our team of over 1,400 employees, including paramedics, nurses, medical communication officers, and support staff, work together to achieve this goal.
As an employee of EMC, we are accountable to our patients and coworkers by participating in and supporting all safety-related initiatives and acting in a manner that fosters a culture that focuses on patient safety and a healthy, safe, and respectful workplace.
Job Title: Communications Advisor
Department: Talent & Communications
Employment Type: Full Time, Permanent
Location: Dartmouth - Hybrid
Reports To: Sr. Manager Communications & Public Affairs
The Communications Advisor will contribute to the development of external communications and external relations strategies, aligning with Emergency Medical Care's (EMC) strategic priorities, values, and operational goals. This role plays a key part in leading the development of public relations strategies focused on building trust and community impact, including developing and delivering audience engagement plans, building and strengthening relationships with healthcare partners and the communities in which we operate, supporting business activities, and reputation/issue management.
The successful candidate will work collaboratively with all levels of EMC and Medavie Health Services (MHS). The ideal candidate will have experience in audience engagement and consistent message development to help maximize interest and understanding of EMC operations.
Main Responsibilities:
- Lead the development and delivery of external communications strategies and tactics in support of EMC business objectives.
- Deliver and report on community engagement and impact activities.
- Oversee writing and editing content for communications channels, including external communications and liaising directly with internal and external business partners.
- Work collaboratively with Medavie and EMC communications colleagues to manage brand and reputation, creating a steady stream of relevant content for target audiences.
- Provide advice and support in counseling business partners on strategic communication strategies.
- Deliver and evolve environment, social, and governance strategy and program.
- Manage and grow community engagement, strengthening EMC's reputation in the communities it serves.
- Develop and report on key performance indicators for communications and audience engagement activities.
- Recommend/lead best practices for communicating organization change and innovations initiatives for key partners and the public.
- Ensure external communication messages are consistent with internal messages and the communications strategies are complementary.
- Develop and deliver effective communication strategies to support business initiatives and other operational announcements.
- Support design and translation requirements for communications and external relations needs.
- Day-to-day management of communications and external relations activities.
- Provide support for issues and crisis communications, including on-call coverage.
Requirements:
- Minimum of 5-10 years of progressive experience in a strategic communications role and a post-secondary education in Communications or Public Relations.
- Able to work from the office 3 days a week.
- Proven delivery of communications and audience engagement strategies in a fast-paced environment with tight timelines.
- Experience in developing and implementing community engagement strategies to a variety of audiences.
- Demonstrated ability to advise senior leaders and create approaches that address business demands/needs.
- Ability to support highly confidential and sensitive subjects/issues in a professional manner.
- Team player with a focus on supporting colleagues, trying new approaches, and delivering results.
- Exceptional written communication skills, including editing, proofreading, and attention to detail.
- A storyteller with an ability to take complex information and distill it into digestible, engaging, informative pieces for employees.
- Solid time management skills, with the ability to balance multiple priorities and produce materials to meet tight deadlines.
- Strong interpersonal, project management, and relationship-building skills with an ability to work with multi-partner teams in a fast-paced environment.
- A self-starter and problem-solver who works well independently and as part of a geographically dispersed, virtual team.
- Flexible to work outside of normal hours and open to occasional travel.
- Bilingualism (French and English) is considered an asset.
