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Customer Experience Associate
2 months ago
Job Summary:
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our branch team, you will be responsible for delivering exceptional customer service and support to our clients.
Key Responsibilities:
- Customer Service:
- Provide personalized service to clients, responding to their needs and resolving any issues in a timely and professional manner.
- Build strong relationships with clients, understanding their financial goals and objectives.
- Offer advice and guidance on our products and services, ensuring clients are aware of the benefits and features.
- Financial Transactions:
- Process a range of financial transactions, including deposits, withdrawals, and bill payments.
- Ensure accurate and efficient completion of transactions, maintaining high levels of quality and attention to detail.
- Team Collaboration:
- Work closely with colleagues to achieve business objectives, sharing knowledge and expertise to drive results.
- Participate in team meetings and contribute to discussions on process improvements and customer service initiatives.
- Professional Development:
- Participate in ongoing training and development programs, enhancing skills and knowledge in customer service, financial products, and branch operations.
- Seek feedback and coaching from managers and colleagues, using this feedback to improve performance and achieve goals.
Requirements:
- Education:
- High school diploma or equivalent required.
- Post-secondary education or relevant experience preferred.
- Experience:
- 1+ years of customer service experience in a financial services environment.
- Proven track record of delivering exceptional customer service and achieving sales targets.
- Skills:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Strong problem-solving and analytical skills, with a focus on finding solutions that meet client needs.
About TD Bank:
TD Bank is one of the world's leading global financial institutions, committed to delivering legendary customer experiences to our clients. We are a diverse and inclusive organization, dedicated to building a better bank and a better world. As a Customer Experience Associate, you will be part of a dynamic team that is passionate about delivering exceptional service and support to our clients.
