Loblaw Careers – Express Department Manager

4 weeks ago

Calgary, Alberta, Canada Loblaw Companies Limited Full time
Job Description:

As the PC Express Department Manager you will be responsible for leading a team of Personal Shoppers and the in store experience of our PC Express program including in-store shopping, customer interactions, handling POS transactions with a strong focus on delivering exceptional customer service.

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Job Responsibilities:
  • Schedule all PC Express colleagues adhering to wage cost controls and customer servicing needs
  • Promote superior customer relations and provide customers with the "Ultimate PC Express Experience" and identify opportunities to reduce customer wait times
  • Train and coach PC Express colleagues to execute all standard operating procedures and best practices
  • Develop an understanding of best practices related to PC Express in store Operations
  • Accountable for maintaining operational standards, adherence to company policy, departmental financial objectives, productivity, engagement and retention
  • Be constantly on the lookout for great talent to join our team
Job Requirements:
  • Previous retail, grocery retail or hospitality management experience is an asset
  • Technologically friendly and adapt well to change
  • Lead, coach and motivate colleagues
  • Flexibility to work a variety of hours which include days, evenings, night shifts and weekends
  • Exceptional organizational skills
  • Deliver consistent business results
  • Work in a very fast-paced environment under pressure
  • Exceptional customer service skills and a talent for building customer loyalty
Job Details:

Company: Loblaw Companies Limited

Vacancy Type: Full Time

Job Location: Calgary, Alberta, Canada

Application Deadline: N/A

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