Sea Logistics Operational Care Specialist

2 weeks ago

Mississauga, Ontario, Canada Kuehne Nagel Full time
Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Mississauga site is looking for a new Operational Care Specialist to join our Sea Logistics team. Your Role As the operational care specialist, you will oversee all day-to-day logistic activities required for the transportation of goods for export from origin until final destination. This is a hands on role handling all seafreight export shipments (including dangerous goods, special commodities, pharmaceutical upon certification). Your responsibility is to communicate with Seafreight carriers, co-loaders, SDS, LTL truckers, customs brokers and other vendors as well as Customer Care teams across Canada ensuring excellence in operations. You will provide solutions in case of any discrepancies, holds or delays in the movements of goods and will communicate with the Customer Care locations. You will develop and maintain strong relationship with internal and external customers. You will report to the Operational Care Supervisor. Your Responsibilities
  • Co-ordinate and monitor the transportation and movement of the goods for export
  • Provide detailed booking confirmation to Customer Care Representatives and KN destination offices when applicable
  • Prepare shipping instructions and any other necessary legal documents required for export: bill of lading, FDA, B13 ticket, certificate of origin, legalization, fumigation etc.
  • Communicate and coordinate with Seafreight carriers, co-loaders, truckers, customs brokers and other service providers
  • Arrange rush cheque payments and collect COD payments
  • Data entry and ensuring high data quality
  • Work closely with the Customer Care Locations and KN destination offices and proactively notify in case of holds, delays and deviations
  • Create and update internal account handling instructions (out of scope)
  • Resolve problems and provide ongoing support to internal/external customers
  • Perform credit check and resolve missing credit approvals
  • Enter all cost and sell rates as soon as file is opened and prior vessel departure to ensure file profitability and on time billing
  • Link QT quotes into the system for each shipment
  • E- file all required documents
  • Monitor holds or discrepancies in the movement of goods
  • Proactive response to service issues
  • Adhere to established department KPIs to ensure internal/external customer satisfaction
  • Arrange for insurance coverage for cargo
  • Gathering of claim documents and facts if claims is involved
  • Follow policies, procedures and standards to ensure compliance with all regulations pertaining to Pharmaceutical and Dangerous Goods products.

If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Your Skills and Experiences
  • Degree/Diploma in International Business, Finance, Transportation, Logistics is preferred
  • 1+ years' experience in the Freight forwarding, logistics, transportation industry experience is preferred
  • Advanced computer skills, including full proficiency with Microsoft Office Suite required
  • Operational and market knowledge of sea freight product / environment as well as incoterms and payment terms
  • Certified in CIFFA, CITT or equivalent is preferred

Good Reasons to Join There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. Here is what else you get from us: We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment #LI-HYBRID

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