Manager, Operations
1 month ago
Number of positions available: 1
Status: Full-Time, Permanent
Closing Date: August 18, 2024
OUR TEAM
We are more than just planes and tarmacs. Our purpose travels beyond our runway into the communities we serve. We are about connections, stories, and life-defining adventures. We are committed to fostering an environment where our people are rewarded through meaningful work experiences.
The Calgary Airport Authority manages and operates YYC Calgary International Airport and YBW Springbank Airport and collaborates with the many partners who make up YYC - from airlines to government agencies and retail outlets. This is an exciting time to join our #YYCCrew and drive YYC forward as one of Canada's best airports
WHAT YOU WILL DO
Reporting to the General Manager, Integrated Operations Centre (IOC), the Manager, Operations - Airports (MOA) makes day-of decisions on how we operate, 24/7/365, in a manner that complies with applicable laws and the Authority's risk profile. The MOA also has the responsibility of leading the on-duty personnel whose work at the Airport affect the safe, secure, and efficient delivery of day-of operations.
The MOA must have leadership experience, strong operational knowledge, and feel confident briefing Executive leaders on incidents. With their professional acumen, the MOA often engages with various external agencies including airline partners, intelligence services, governing departments, and foreign agencies. This is a high-profile management position demanding sound judgement in leading operations to deliver excellent service and safe continuity of business.
The MOA may be placed on temporary assignments to complete specific duties or special projects as required.
RESPONSIBILITIES INCLUDE:
Operational Responsibilities:
- Oversee and support the day-of operational performance across the airport
- Act as the critical decision maker for airport operational challenges and the key link with the Business Recovery and Crisis Management teams
- Apply knowledge of aviation regulations such as Transport Canada, Border Protection, Law Enforcement, Health Agencies, etc
- Monitor and report on planned and unplanned activities such as labor actions, traffic management initiatives, and cascading impacts from other airports or agencies
- Lead capacity management initiatives and organize, prepare and host weather planning calls, etc with relevant stakeholders
- Weather analysis application and preparatory measures
- Create, amend and cancel NOTAMs and permits relative to day-of operations
- Audit incident reports for deviation in process and inefficiencies in procedures
- Collaborate with the Communications team to provide media statements relating to events that impact guest experience
- Collaborate with Security, Safety and Environment to make decisions
- Partner with various stakeholders with a focus on comprehensive guest satisfaction and operational excellence
- Complete specific duties or special projects relating to IOC programs and initiatives as required
- Represent the IOC in the Airport Emergency Operations Centre when active
- Work twelve (12) hour shifts through varying hours of the day, 24/7/365.
Leadership Responsibilities:
- Lead an IOC team of various specialists and provide guidance to day-of operational delivery teams
- Act as upper management's representation to provide direction in navigating policy/procedure violations that impact day-of operations
- Provide guidance, coaching and support on employee performance, correcting and coaching in the moment, while modeling YYC's core values
- Oversight of the IOC employee's schedules, ensuring appropriate coverage for sick time or other absences for day-of operations teams
- Strong understanding of the Collective Agreement as it relates to Unionized employees and equitably applying the IOC Terms of Reference
- Foster and lead with an attitude of one-team spirit that extends across all levels and functions, representing our values in support of our YYC strategy and culture.
WHAT YOU BRING
- Minimum five (5) years aviation experience, specifically working within an airport or airline operations center
- Minimum five (5) years leadership experience directly managing people, in a matrix organization with multiple operations is preferred
- Experience with any combination of the following is required: Air Traffic Control, airside operations, terminal operations, or airline operations
- Extensive working knowledge of relevant federal, provincial and municipal legislation as it applies to aviation
- Post-secondary education is preferred with a Certificate, Diploma or Degree in Aviation Management or relevant field, or relative accreditation
- Proven confidence in making high-profile decisions and interpreting legislation
- Critical thinker that clearly and calmly communicates during periods of high stress and ability to make timely decisions with competing priorities
- Proficiency with computer and web-based applications, strong application of Microsoft suite and proficient professional acumen
- Must be able to attain a Restricted Area Identification Card (RAIC).
OUR VALUES:
We are ACCOUNTABLE. We take ownership and step up to get the job done.
We are CUSTOMER-FOCUSED. We consider the customer in all that we do.
We are COLLABORATIVE. We are stronger when we reach out and work as a team.
We are RESILIENT. We are able to withstand or recover quickly from difficult conditions.
We are CREATIVE. We strive to find new and better ways of doing things.
Are you looking for the journey of a lifetime? One that's focused on creating effortless and memorable experiences for millions of guests and travelers each year. Click the apply button for your chance to learn how you can be a part of one of Alberta's Top Employers.
The Calgary Airport Authority is an equal opportunity employer committed to diversity, equity, and inclusion. We encourage all qualified applicants to apply including women, Indigenous people, persons with disabilities, members of visible minorities, members of the 2SLGBTQ+ community, and others who may contribute to organizational diversification of ideas
Other details- Job Family Manager - Excluded
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