Correspondence Coordinator

3 weeks ago

Toronto, Ontario, Canada Ombudsman Ontario Full time
Effective January 1st, 2024 the salary range for this position is $1,428.25 to $1,687.23 per week in compliance with OPSEU Unified Bargaining Unit collective agreement provisions. The new rates, effective retroactive to January 1, 2024, were recently confirmed and dates for implementation of the new salary rates are still to be determined.

We're seeking a skilled Corporate Correspondence Coordinator to join a team, who excels in research, writing, and editing.

In this role, your attention to detail will be crucial as you determine the nature and scope of the research needed to write your response and ensure accuracy and clarity in your messaging.

You'll have the opportunity to contribute to the development and implementation of unit correspondence processes and guidelines, showcasing your strategic thinking and communication skills.

If you have a passion for research and writing, we hope you'll apply.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.


We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.


Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.


We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code.

Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?In this role you will be responsible for:

  • determining nature and scope of research required for correspondence materials
  • preparing responses to correspondence by writing, editing and proofreading copy in plain language, while maintaining accuracy
  • participating in the development, revision and implementation of unit correspondence processes, procedures, guidelines and tools
  • determining writing style, tone and approach suitable to client requirements and audience
  • recommending what briefing materials are required to provide information to Minister and senior managers on issues receiving media/public attention.
How do I qualify?Client Service and

Consultation Skills:
You have the ability to:

  • conduct interviews, gather information, discuss and clarify client requirements
  • provide consultative advice on written materials
  • develop and maintain effective working relationships across the organization
Research and Analysis Skills:
You demonstrate an ability to:

  • assess the nature of the research required, identify sources, and gather information
  • remain current with relevant program/policy issues and trends
  • analyze client communication requirements and objectives
  • recommend format, writing style, and tone based on audience
  • ensure written materials prepared by others meet the client's communication goals
Writing and Editing Skills:
You demonstrate the ability to:

  • write, edit, and proofread responses to correspondence
  • ensure writing meets established standards and conveys intended messages
  • convey technical terms in plain language
Knowledge of Communication, Journalism, and

Public Affairs:
You can demonstrate an ability to:

  • utilize social media and digital communication tools
  • apply knowledge of communication, journalism, and public affairs theory
Planning and Coordination Skills:
You demonstrate:

  • the ability to work effectively in a busy environment with competing priorities
  • political acuity and informed decision-making
  • flexibility and responsiveness to promote client services and support collaboration and integration across the branch

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