Senior Specialist, Operational Oversight

3 weeks ago

Ottawa, Ontario, Canada Canada Mortgage and Housing Corporation (CMHC) Full time

Job Requisition ID: 10003

Position Status: Temporary Full Time

Position Type: Hybrid

Office Location: Ottawa (ON)

Travel Requirement: Limited

Language Designation: English Essential

Language Skill Levels (Read/Write/Speak): ZZZ

Salary: Our salaries generally range from $ to $ and are based on qualifications and experience.

About CMHC

At CMHC, the work you do and the work we do together matters. We come to work every day with a common purpose: to realize a future where everyone in Canada has a home that they can afford and meets their needs.

Our people are second to none. We lean in with courage, band together as a community and try new things to make a lasting impact on housing from coast to coast to coast.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

What's in it for you

We've got the purpose, the people and the perks you need for a fulfilling career. Here's what you get when you're a contract employee:

  • 3 weeks of accrued vacation.
  • Annual individual performance bonus.
  • Support in your personal and professional growth with training, mentorship and more - because when you thrive, we thrive.
  • An inclusive workplace culture and environment with Employee Resource Groups and more.
  • A hybrid work model that lets you balance working from home and nurturing in-person connections by coming into your region's office at a minimum of 4 times a month.

About the role :

Join the Corporate Services team in the Senior Specialist, Operational Oversight - Network and Telecom position. In this role, you will be responsible for providing oversight and quality assurance to the day-to-day performance and optimization of the IT infrastructure management provided by outsourcing partners across various technology areas (e.g., network, servers, applications, security, and storage) while safeguarding the interests of CMHC. As a technical subject matter expert, you will also be overseeing application product delivery, cloud management and optimization by the third-party providers.

This is a temporary position for a duration of 12 months.

What you'll do:

  • Oversee large-scale application changes (upgrades, enhancements, retirements, integration) and monitor the implementation of corrective measures by third party providers.
  • Ensure the recommended infrastructure, network and applications (selected, modified and/or developed) comply with architectural standards and established methodologies and practices.
  • Ensure the correct processes and procedures are followed when acquiring, maintaining, installing or deploying applications, by CMHC or third-party providers.
  • Oversee infrastructure, network and application issues with third party providers, IT teams and business lines.
  • Manage the establishment of priorities for maintenance, design, development and analysis of CMHC's infrastructure systems and networks, including reviewing reports, strategies and plans to maintain infrastructure and network healthy.
  • Develop and update corporate standards for applications to ensure compatibility and integration of multi-partner platforms throughout CMHC.
  • Monitor the services delivered by third party providers in consultation with the IT Partner Relationship Management team.
  • Keep abreast with industry-leading practices and guidelines with IT infrastructures and networks.

What you should have:

  • A bachelor's degree preferably in Computer Information Systems, Computer Science, Management Information Systems or in a related field.
  • A minimum of seven (7) years of increasing responsibilities and relevant work experience in overseeing IT infrastructure, networks and applications.
  • Demonstrated work experience in overseeing the work of several IT third party providers.
  • Demonstrated work experience and skills in conducting business and IT requirement analysis.
  • A sound knowledge of IT service delivery life cycle (incident, problem and change management).
  • Demonstrated analytical and critical thinking skills, and commitment to continuous improvement.
  • Strong organizational skills, including an ability to manage several ongoing and competing tasks and/or projects.
  • Strong communication (written and verbal) and interpersonal skills with the ability to convey complex technical information or project status to senior management, business units, colleagues or third-party providers.

It would be great if you also had:

  • A Cisco Certified Network Associate (CCNA) certification.
  • Professional designation in Microsoft Certified Solutions Expert (MCSE): Cloud Platform and Infrastructure, Microsoft Certified Solutions Associate (MCSA): Cloud Platform or other relevant licence, designation, or certificate.
  • A demonstrated experience in monitoring or overseeing large scale IT programs and/or projects.

Posting closing date: Note, the competition will remain active until filled.

Our commitment to diversity, equity, and inclusion

We're committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.

CMHC is an inclusive workplace where diversity of thought - and of people - are recognized, valued, and considered essential to achieving our mission.

Learn more about our commitment to diversity and inclusion

What happens after you apply

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. Learn more about our hiring process. If you are selected for an interview or testing, please advise us if you require an accommodation.

If you applied before and you were not successful don't worry - we're always posting new positions, so don't hesitate to give it another shot. We're excited to see what you bring to the table this time around

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