OEM Liaison

3 weeks ago

Montréal StLaurent, Canada CAE Full time

Role and Responsibilities

CAE, The world's largest training company is seeking a OEM Liaison - Bombardier who will be responsible for ensuring compliance with Approved Training Provider (ATP) agreements for operational and training issues and will lead standardization while maintaining continuous communications with the Original Equipment Manufacturer.

Join us today With your help, we will work together to meet the demands and challenges of a changing world, and we will forge new growth and innovations far into the future.

Essential Duties & Responsibilities:

  • Act as the primary point of contact with the OEM's fleet representatives for general policy and training issues. Multiple degrees of matrix interaction required with Sales, Customer Service, Scheduling, Engineering, Technical, Human Resources, Regulatory Affairs/Compliance, and Training Standards ​
  • Attend, support and conduct OEM specific meetings and events to support the training service agreement
  • Manage 'OEM portfolio' of training programs by coordinating with Global Program Leads, Training Managers and Program Leads to drive program continuous improvement. Proactive management of full-time GPL's to coordinate with local Center Teams to assure quality of training content supporting Client training. OEM-L's should process CX feedback reactively, and be responsible for driving proactive program enhancements through the Team's (full-time GPL's, GPL's, TM's and Leads) contributions.
  • Compile appropriate reporting and governance to meet the training service agreement expectations in a proactive and positive manner. Inform senior Leadership with concerns or elements which need escalation proactively.

Preferred or equivalent professional experience:

  • Preferred to hold or have held an Air Transport Pilot License or have >5yrs aviation Management experience working with an Operator or OEM
  • Previous Management experience as a Training Manager or Instructor – business aviation experience preferred
  • Training and operations career in aviation-related business acceptable to regulatory authorities Working knowledge of EASA, FAA, GCAA, GACA, CAAC and other aviation regulators and regulations
  • Excellent interpersonal skills, builds trust and cooperative spirit across departments
  • Possesses above average verbal and written communication abilities
  • Demonstrates proficient computer skills and internet applications
  • Continuously drives toward process improvement and customer/client satisfaction
  • Readily accepts change and adjusts accordingly
  • Maintains concentrated customer/client orientation

Bombardier OEM Specific:

  • Attend BBD Training Center Briefings
  • Attend BBD Customer Advisory Committee Meetings
  • Attend BBD Safety Stand Down – attend and promote
  • Act as BBD Tech Pubs Assistance/Liaison
  • Support/conduct Fleet Meetings to ensure standardization across centers
  • Coordinate and Support GPLs
  • Maintain relationship with BBD Customer Liaison Pilots
  • Monitors all client critiques / comments for major concerns and issues, and alerts BBD of client concerns and internal follow-up.
  • Monitors and reports the status of OEM projects to CAE and OEM representatives on a regular basis

Physical Effort

Hybrid work environment. No specific physical abilities other than computer and communication skills.

#LI-MS1

Position Type

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Employment Opportunity

At CAE, everyone is welcome to contribute to our success. With no exception.

As captured in our overarching value "One CAE", we're proud to work as one passionate, boundaryless and inclusive team.

At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.

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