Senior Solutions Engineer

1 month ago


Ottawa, Ontario, Canada Assent Compliance Full time
Job Summary

Senior Solutions Consultant sought to deliver tailored solutions to clients, leveraging Assent's Sustainability Manager and professional services team, with a focus on organizational and individual client needs.

About Assent

Assent is the leading solution for supply chain sustainability tailored for top-tier, sustainability-driven manufacturers. With insights from experts, Assent is the tool manufacturers trust for comprehensive sustainability.

Job Description

The Senior Solutions Consultant will be responsible for delivering sophisticated solutions tailored to both organizational and individual client needs, leveraging the capabilities of the Assent Sustainability Manager and the professional services team. This role involves a proactive approach to anticipate, understand, and address the cross-functional needs of internal teams and clients, ensuring seamless service delivery and ongoing process optimization.

Key Responsibilities
  • Pre-Sales and Consultative Support: Lead pre-sales activities with in-depth knowledge of products and services, providing consultative advice during complex client engagements to drive adoption of recommended solutions and best practices.
  • Technical Solution Development: Collaborate with sales and account teams to understand customer requirements, develop proofs of concept, and craft tailored technical solutions such as integrations and custom data structures.
  • Implementation and Support: Develop implementation/onboarding plan for new product solutions and roles/responsibilities for all aspects of the implementation.
  • Product and Process Advocacy: Work closely with regulatory and product teams throughout the development lifecycle, from discovery through launch, to support new solutions and provide feedback.
  • Training and Enablement: Collaborate with training teams to ensure sales and customer-facing teams have the technical knowledge necessary for improved sales effectiveness and customer success.
  • Team Mentor: Provide guidance, motivation, and feedback for other team members regarding process documentation and solution development.
  • Contract and Documentation Management: Review and provide contract language and documentation for new solutions.
  • Continuous Improvement and Industry Awareness: Stay updated on industry trends, technological advancements, and competitive landscape.
  • Technical Expertise and Support: Provide ongoing technical support during the sales process, including responding to RFPs and RFIs.
Qualifications
  • Level of education, training, and experience equivalent to a degree in Information Technology, Computer Science, Software Engineering, Environmental Governance, Supply Chain Management, or related field.
  • Minimum of 8 years of progressive, customer-facing experience in software engineering, solutions engineering, or product management within a SaaS environment.
  • Exceptional oral and written communication in English, demonstrating high professionalism, emotional intelligence, and the ability to interact effectively with diverse groups.
  • Deep understanding of integrations, B2B SaaS products, databases, software development life cycles, and quality assurance principles.
  • Proficient in using MS Office Suite, Google Applications, and other productivity tools.
  • Knowledge of project management concepts and techniques required.
  • Passionate about providing innovative solutions, with a strong interest in current and emerging technologies to enhance processes and products.
  • Proven ability to analyze data, derive actionable insights, and adopt a strategic approach to decision-making and long-term strategy.
  • Strong collaboration, influencing, negotiation, and presentation skills.
  • Excellent time management and organizational skills, with the ability to multitask, manage short-term projects, and execute long-term strategies.
  • Highly adaptable, thriving in a dynamic environment with minimal processes and light oversight.
  • Receptive to feedback and committed to continuous self-improvement.
Life at Assent

Assent offers a comprehensive benefits package, including vacation time, life leave days, and financial benefits. We prioritize our team members' well-being and provide opportunities for professional development and growth.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).



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