Manager, Member Programs

3 weeks ago

Toronto, Ontario, Canada CSA Group Full time
Employment Status:RegularTime Type:Full timeBUILDING A WORLD CLASS TEAM STARTS WITH YOU

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary:Defines, develops and delivers Standards Development-related programs (e.g., consumer program, outreach program) and services for CSA members and standards development staff across Standards divisions. Defines, develops and delivers CSA membership initiatives to meet the strategic objectives to address member recruitment, outreach, recognition and retention.
  • Develops and implements an overall membership outreach strategy that aligns with key standards strategic objectives
  • Promotes the recruitment and engagement of new members, stakeholders and students in Standards Development activities
  • Develops and implements strategies to meet the differing needs of members, to attract new members and to retain existing members
  • Leads, develops and updates member training and guidance to improve member experience
  • Oversees member programs that promote participation (YP, consumer, students, DEI)
  • Manages member conflict and resolution process, providing guidance to members and standards development staff
  • Oversees member training to support continuous learning
  • Oversees member database, monitoring and reporting
  • Develops strategies for member recognition (e.g., member awards, long service)
Preferred Education and Experience:
  • Minimum 10 years or more experience in a not-for-profit environment, with specific evidence of project management skills, including managerial/supervisory experience
  • Undergraduate University degree
  • Knowledge and experience in association membership & committee operations
  • Knowledge of CSA business rules supporting our standards electronic tools and accredited Standards development process
  • Excellent project management skills, ability to self-manage and to manage multiple projects simultaneously
  • Customer service experience, including conflict resolution
  • Good interpersonal, communication, strong presentation skills and conflict resolution skills required
  • Self-starter, highly organized, detail oriented, entrepreneurial
  • Exemplary leadership skills
  • Proven history of working in a collaborative environment
  • Proven record of developing and implementing outreach and partnership strategies that align with strategic objectives
  • Able to build and maintain positive and effective working relationships with internal and external parties including senior players in the industry
  • Ability to exercise good judgment, show initiative and be proactive
  • Adaptable to changes in process, systems, organization structures and priorities
  • Be willing and able to travel, and possess a valid drivers' license

Applicants with proficiency in French will be given special consideration.

#CSAstandardsCSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at if you require accommodation in the interview process.

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