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Enterprise Application Technical Analyst

2 months ago

Mississauga, Ontario, Canada Flynn Canada Ltd Full time
About the Role

Flynn Canada Ltd is seeking a highly skilled Enterprise Application Technical Analyst to join our team. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our commercial off-the-shelf (COTS) applications.

Key Responsibilities
  • System Support and Application Maintenance
    • Responsible for application maintenance, upgrades, integrations, troubleshooting, and providing solutions advice on all of our COTS applications.
    • Provide technical support escalation capabilities for a wide range of out-of-the-box business applications and in-house custom solutions.
    • Perform performance analysis for applications and data access.
    • Develop and architect software integration solutions.
    • Strong background and experience with Microsoft Windows servers and services.
    • Responsible for MSSQL database management and tuning, including optimization, maintenance, and security, and refreshing of test, development, and training environments.
    • Maintain monitoring solutions and respond to incidents.
    • Assist where needed in change management advisory on impact to applications and SQL environments.
    • Disaster recovery planning and testing, carrying out regular restores.
    • SQL and PowerShell/batch scripting and integration programming for interfacing systems.
    • Work closely with various technical and non-technical teams with troubleshooting and implementing recommendations and solutions.
    • Responsible for creating and maintaining system architecture maps and system documentation.
  • Project Management and Optimization
    • Responsible for developing strategy and roadmap for existing or net new systems with a holistic view of the business.
    • Responsible for ensuring project plans and work demands of the team are realistic and deadlines are met, including working with Project Management Office.
    • Maintain positive relationships with appropriate HR, IT, Finance, Management, and Administration to determine enhanced offerings for current and future system functionality.
    • Responsible for creating and maintaining system architecture maps and system documentation.
  • Data Quality and Security
    • Evaluate data quality issues and determine methods to improve system accuracy.
    • Evaluate data quality and preventative strategies to maintain accurate data.
Requirements
  • Bachelor's Degree in Information Technology, Computer Science.
  • Ability to provide direction to Applications Team and influence stakeholders to ensure that solutions are effective and in keeping with the overall IT strategy.
  • Strong customer service focus with demonstrated skills in supporting users to assist in addressing issues and concerns.
  • Performance tuning, Server configuration, Indexes analysis, Backup and recovery, T-SQL development, Disaster recovery, refreshes, upgrades, and patches.
  • Strong analytical skills, attention to detail, and excellent organizational skills are required.
  • Ability to prioritize and meet deadlines.
  • Ability to learn and use a variety of software applications such as JIRA, Confluence, Zendesk.
  • Ability to work in a fast-paced, multi-project environment with shifting priorities, and the ability to reassess and reprioritize competing business needs.