![Medavie Blue Cross](https://media.trabajo.org/img/noimg.jpg)
Part-Time Customer Service Representative
1 month ago
For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. As a not-for-profit organization, we proudly invest in communities to help address some of Canada's most pressing health care challenges. We are one of Canada's Most Admired Corporate Cultures, one of Canada's Top 100 Employers, Canada's Life & Health Insurer of the Year for 2021 and an Imagine Canada Caring Company.
Our 2,400 professionals work across six provinces, united by our shared values of being caring, accountable, responsible, innovative and community-minded. We're committed to ensuring our employees thrive in our award-winning, collaborative culture focused on ensuring health, wellness, and personal and professional growth through a variety of programs and support across our organization.
Together with Medavie Health Services, we are part of Medavie - a national health solutions partner with over 8,250 employees. Our mission is to improve the wellbeing of Canadians.
Job Title: Part-Time Customer Service Representative Department: Government Competition: 87300 Internal/External: Both Employment Type: Part Time Permanent Location: Nova Scotia Salary: Competitive Compensation Reports To: Team Leader
The Role:
Working in a team environment, the Customer Service Representative will communicate with key customers by telephone in a knowledgeable and professional manner. The position is in a contact center environment with high call volumes. The CSR will need to ensure dedicated focus on each call to enhance customer experience. This role will require wearing a head-set for prolonged periods of time. The goal of the Customer Service Representative is to provide consistent, positive customer service experience. Core business hours are 8am-5pm. You would have a 5 hour shift during this timeframe.
Key Responsibilities
Serve as the initial contact resolution for a high volume of incoming telephone calls. Committed to excellence in customer service, providing the highest level of dedication in all program areas. Access customer needs and address issues in a timely manner (including appropriate customer follow-up) meeting quality objectives. Quickly assess and resolve any challenging situations and provide effective strategies, aiming for a first- call resolution Respond to inquiries related program eligibility and other general inquiries. Meet the key performance indicators (KPI) required by the MSI Contract. Provide operational support to Provincial Programs as needed. Adhere to established policies and guidelines defined by the NS Department of Health and Wellness. Adhere to privacy guidelines following proper procedures. Process documentation related to the various provincial programs as required.Required Qualifications Highly effective listening skills to ascertain customer's needs, and determine appropriate action required for solution. Excellent verbal skills to explain complex issues to customers. Excellent written communication skills. High degree of attention to detail and accuracy when updating resident files realign
Education:High school diploma; Enrollment in post secondary education
Work Experience: Customer Service experience would be an asset
Computer Skills:Experience working in a PC setting with multiple software applications including experience navigating between applications and the internet. Strong keyboarding skills and the ability to enter data with speed and precision.
Language Skills:Bilingualism in English and French considered an asset.
Knowledge:Demonstrates knowledge of customer needs and various processes and procedures in own work area as well as a general understanding of processes in related work areas. Has a broad understanding of Medavie Blue Cross.
Analytical Thinking:Uses business knowledge and experience to solve routine problems. Asks questions to determine the sources of the problem; discusses possible solutions and makes suggestions.
Communication Skills: Communicates clearly and confidently verbally and in writing to a variety of audiences. Demonstrates the ability to tailor information and delivery to suit the nature of the material, audience, and situation.
Customer Orientation:Regularly handles routine customer questions and problems independently and proactively manages and monitors customer satisfaction while providing friendly and courteous customer service.
Teamwork:Organizes work and information in a well thought out manner to deliver on specific tasks and milestones to meet deadlines. Exhibits high levels of energy and perseverance on the pursuit of established goals.
Security Clearance:In conjunction with our contract with the Federal Government, you will be required tohave Reliability Status Clearance (Enhanced Level B) through the Public Works and Government Services CanadaDepartment prior to your first day.This includes; Fingerprinting, Criminal Record Check and Credit Check.
We are an Equal Opportunity Employer. Medavie Blue Cross strives to foster a culture where everyone is enabled to achieve their full potential -a culture of diversity, equity and inclusion (DEI) where we live our values every day in the way we treat each other, our members and the communities we serve. Accessibility is a top priority. For applicants with disabilities, we provide accommodations throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Medavie Blue Cross Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act. We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted. Job Segment: Customer Service Representative, Equity, Customer Service, Finance
-
Part-Time Customer Service Representative
1 month ago
Dartmouth, Canada Medavie Blue Cross Full timeFor over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. As a not-for-profit organization, we proudly invest in communities to help address some of Canada's most pressing health care challenges. We are one of Canada's Most Admired Corporate Cultures, one of Canada's Top 100...
-
Part-time Customer Service Representative
3 months ago
Dartmouth, Canada Circle K Full time**As a Customer Service Representative, you will enjoy**: - Flexible schedules - Large, stable employer - Opportunities for fast career advancement - Task variety - Weekly pay - Night shift premium $1.25/h - Employee discount - Scholarship program - Years of service Recognition program - Supporting temporary workers through PNP (some conditions may...
-
Customer Service Representative
3 months ago
Dartmouth, Canada Strongco Full time**Province**: Nova Scotia **Branch**: Dartmouth **Employment Type**: Full Time **Number of Positions**:1 **SUMMARY** The Customer Service Representative (CSR) is responsible for parts & service revenue growth of a specific assigned branch and/or territory through providing a wide variety of after-sales solutions to our customers. **DUTIES AND...
-
Customer Service Representative
3 months ago
Dartmouth, Canada TigerTel Full time**Immediately hiring Part Time Customer Service Representatives at TigerTel!** Through our dedicated Customer Service Representatives at **TigerTel**, we deliver critical services and create exceptional outcomes for our clients and the many people who count on them. Do you love helping people? You have the opportunity to make a difference and be part of a...
-
Full-Time Customer Service Representative
3 weeks ago
Dartmouth, Canada Leon's Full timeOverview:EXPLORE A REWARDING CAREER WITH CANADA'S LEADING HOME FURNISHINGS RETAILERAt Leon's, we pride ourselves on the success stories of our associates who have started in entry-level roles and advanced their careers through dedication and hard work. Your journey with us could lead to remarkable achievements and opportunities. With a supportive environment...
-
Customer Service Representative
3 months ago
Dartmouth, Canada U-Haul Full timeAre you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their...
-
Guest Services Representative- Part- Time
3 months ago
Dartmouth, Canada Cushman & Wakefield Full time**Job Title** Guest Services Representative - Part - Time **Job Description Summary** Main Objectives: - Be an active, efficient, and effective member of the Guest Services TEAM - Provide premium customer service through established programs, including but not limited to providing information, support and services to the shopping and travelling public -...
-
Customer Service Representative
3 months ago
Dartmouth, Canada Bruce Sutherland Associates Limited Full time**About us** Bruce Sutherland Associates Limited is a privately owned and operated stocking manufacturer's representative headquartered in Dartmouth, Nova Scotia serving the Atlantic HVAC and Process industry for over 80 years. **Job Brief** We are looking for a customer-focused, proactive Customer Service Representative to be the face and voice of our...
-
Customer Service Representative
1 month ago
Dartmouth, Canada Centennial Auto Group Full timeCentennial Carstar in Dartmouth is looking for an organized, motivated individual to join our team as Customer Service Representative NOW HIRING: Customer Service Representative LOCATION: Centennial Carstar Dartmouth, Dartmouth, Nova Scotia HOURS: Full time, 40 hours per week. Monday - Friday, 8:00am - 5:00pm WAGES: $ $22.00 per hour + benefits & Sales...
-
Customer Service Representative
3 months ago
Dartmouth, Canada The Kids Fun Factory Full timeThe Kids Fun Factory indoor playground is looking for an energetic, polite, and organized person to fill the position of Customer Service Representative. **Key Responsibilities**: - Provide outstanding customer service - Manage birthday party bookings, and ensure all details are organized and completed to the customers satisfaction - Maintain inventory of...
-
Overnight Customer Service Representative
3 months ago
Dartmouth, Canada TigerTel Full time**Immediately hiring Part Time Overnight Customer Service Representatives at TigerTel!** Through our dedicated Customer Service Representatives at **TigerTel**, we deliver critical services and create exceptional outcomes for our clients and the many people who count on them. Do you love helping people? You have the opportunity to make a difference and be...
-
Customer Service Representative
3 weeks ago
Dartmouth, Canada Strongco Full timeProvince: Nova Scotia Branch: Dartmouth Employment Type: Full Time Number of Positions: 1 SUMMARY The Customer Service Representative (CSR) is responsible for parts & service revenue growth of a specific assigned branch and/or territory through providing a wide variety of after-sales solutions to our customers. DUTIES AND RESPONSIBILITIES Call on and...
-
Customer Service Representative
3 weeks ago
Dartmouth, Canada Strongco Full timeProvince: Nova Scotia Branch: Dartmouth Employment Type: Full Time Number of Positions: 1 SUMMARY The Customer Service Representative (CSR) is responsible for parts & service revenue growth of a specific assigned branch and/or territory through providing a wide variety of after-sales solutions to our customers. DUTIES AND RESPONSIBILITIES Call on and...
-
Customer Service Representative
3 months ago
Dartmouth, Canada Lifemark Health Group Full time**Customer Service Representative - Cole Harbour Integrated Health Services - pt Health** **Dartmouth, NS** **Status**:Permanent full-time **Location**:51 Forest Hills Parkway, Cole Harbour **Schedule**:Day time hours with some evening shifts Our Customer Service Representatives are an important part of our team who provide outstanding administrative...
-
Customer Service Representative
3 months ago
Dartmouth, Canada The Kids Fun Factory Full timeThe Kids Fun Factory indoor playground is looking for an energetic, polite, and organized person to fill the position of Customer Service Representative. **Key Responsibilities**: - Provide outstanding customer service - Manage birthday party bookings, and ensure all details are organized and completed to the customers satisfaction - Maintain inventory of...
-
Member Services Representative
3 months ago
Dartmouth, Canada Planet Fitness - Taymax Group Full timeDartmouth 114 Woodlawn Road #110, Dartmouth, NS B2W 1L6, Canada It's fun to work in a company where people truly BELIEVE in what they're doing! - We're committed to bringing passion and customer focus to the business._ We are looking for a Member Services Representative to join our team! This position will be responsible for creating a positive member...
-
Customer Service Representative
2 months ago
Dartmouth, Canada Medavie Blue Cross Full timeFor over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. As a not-for-profit organization, we proudly invest in communities to help address some of Canada’s most pressing health care challenges. We are one of Canada's Most Admired Corporate Cultures, one of Canada’s Top...
-
Customer Service Representative
3 months ago
Dartmouth, Canada Webhelp Full time**Customer Service/Support** **Location** - Dartmouth, Canada*** Job Title: Customer Service Representative (Automotive) **Job Description**: The Advisor II, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and...
-
Customer Service Representative
3 months ago
Dartmouth, Canada Circle K Full timeStore 6002516: 10 Highfield Park Drive, Dartmouth, Nova Scotia B3A 4S8 **Customer Service Representative** **As a Customer Service Representative, you will enjoy**: - ** Flexible schedules**: - ** Large, stable employer**: - ** Opportunities for fast career advancement**: - ** Task variety**: - ** Weekly pay**: - ** Night shift premium**: - **...
-
Customer Service Representative
3 months ago
Dartmouth, Canada Circle K Full timeStore 6002337: 646 Main Street, DARTMOUTH, Nova Scotia B2X 1S2 **Customer Service Representative** **As a Customer Service Representative, you will enjoy**: - ** Flexible schedules**: - ** Large, stable employer**: - ** Opportunities for fast career advancement**: - ** Task variety**: - ** Weekly pay**: - ** Night shift premium**: - ** Employee...