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Sales Operations Specialist

2 months ago

Richmond Hill, Ontario, Canada Olympus Corporation of the Americas Full time

Workplace Flexibility: Hybrid



For more than 100 years, Olympus has focused on making people's lives healthier, safer and more fulfilling.



Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.

Our five Core Values empower us to achieve Our Purpose:



Patient Focus, Integrity, Innovation, Impact and Empathy.



Learn more about Life at Olympus.



**Please note: All correspondence will be sent from our Olympus domain ). If you receive correspondence from an entity other than , it is likely not legitimate.



Job Description

Within this role, the Sales Operations Specialist, will work directly with the Sales team to ensure a streamlined single point of contact and support for outlined duties. This position will help drive patient focus through cultivating a solutions oriented mindset and by approaching all situations with a critical and innovative mindset. This position will be responsible for the management of sales operational actions as laid out and required by the operations team.


Job Duties
  • Leverage CRM systems, sales enablement tools, and analytic platforms to support sales operations initiatives.
  • Action requirements as outlined in departments reports.
  • Maintain individual and departmental KPI performance including but not limited to:
    • o Adhering to all response time commitments,
    • o Maintain a minimum of 98% error free actions.
  • Provides accurate and timely delivery of the following to the Sales team regarding internal inquiries surrounding order management for both sales and repair scenarios.
  • Support and manage product order allocation processing.
  • Project order management as requirements are set forth by the project management team.
  • Effectively manage the inflow of all Sales inquires through various contact streams to maintain optimal service of needs and requests.
  • Be the lead contact point for all actions as outlined by the Sales Operations leadership team in support of the designated sales area.
  • Drive operational efficiency and effectiveness of actions, processes and procedures with a mindset for continuous improvement and innovation through the end to end sales process.
  • Collaborate with Sales Operations Leadership on strategic opportunities to elevate the territory support experience.
  • Effectively adhere to and utilize company and division policies and procedures to assist with problem resolution for customer inquiry.
  • Minimal travel may be required and as directed by leadership.
  • Perform other related duties and/or work as assigned.

Job Qualifications


Required:

  • Post-secondary Degree/Diploma required.
  • English proficiency in speaking reading writing abilities required.
  • Minimum of 4 Years relevant work experience within the Customer Service or Sales Operations landscape.
  • Experience with order entry ERP systems required.
  • Proficient using Microsoft Excel required.
  • Excellent communication skills.
  • Demonstrates strong organizational skills.
  • Extremely detail oriented.
  • Motivated results oriented and persistent.
  • Proactively takes initiative.
  • Maintains a positive attitude and works well within a team environment.
  • Handles stressful situations in a fast-paced environment.
  • Effectively prioritizes workload/time management.
  • Excellent verbal and written communication/customer service skills.
  • Ability to work flexible hours.



Preferred:

  • Experience with order entry ERP systems an asset.
  • Experience with Datasweep, Salesforce, Service Cloud, CRM or SAP preferred.
  • French language skills preferred.


Why join Olympus?



We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.

Equitable Offerings you can count on:


  • Competitive salaries, annual bonus
  • Comprehensive medical benefits and pension plan
  • Generous Paid Vacation and Sick Time
  • Paid Parental Leave and Adoption Assistance



Connected Culture you can embrace:


  • Work-life integrated culture that supports an employee centric mindset
  • Offers onsite, hybrid and field work environments
  • Paid volunteering and charitable donation/match programs
  • Diversity Equity & Inclusion Initiatives including Employee Resource Groups
  • Dedicated Training Resources and Learning & Development Programs
  • Paid Educational Assistance



Are you ready to be a part of our team?



Learn more about our benefit and incentives.



At Olympus, we are committed to Our Purpose of making people's lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.



For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.



Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit



Olympus is dedicated to building a diverse, inclusive and authentic workplace



We recognize diversity in people, views and lifestyle choices and emphasize the importance of inclusion and mutual respect. We strive to continue to foster empathy and unity in the workplace so that our employees can fully contribute and thrive.



Let's realize your potential, together.



It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.



Applicants with Disabilities:

As a Federal Contractor, Olympus is committed to ensuring our hiring process is accessible to everyone. If you need an accommodation in order to complete the application or hiring process, please contact Olympus via email at If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus



Posting Notes: || Canada (CA) || Ontario (CA-ON) || Richmond Hill || Manufacturing & Repair