Customer Service Representative, Switchboard IT

4 weeks ago

Scarborough Village, Ontario, Canada St Michael's hospital Full time
Customer Service Representative, Switchboard IT - Telecomm (Job ID: 3343)

POSITION SUMMARY:

The Customer Service Representative ensures efficient operation of the Attendant Console and performs duties related to telecommunications at the Switchboard. The Customer Service Representative will provide seamless, prompt, friendly, customer-focused service to patients, residents, families, staff (internal and external), volunteers and the general public and will represent Providence Healthcare to its various constituencies in a manner that is courteous, helpful and professional. All duties are performed in accordance with the Mission and Values of Providence Healthcare.

MAJOR RESPONSIBILITIES:

  • Answering telephone lines;
  • Channeling call to proper departments and parties;
  • Taking messages and ensuring that they are delivered;
  • Receiving C.O.D. parcels, flowers, etc. for patients and residents and obtaining receipts, etc.;
  • Issuing and receiving keys;
  • Keeping index file up-to-date;
  • Directing visitors, salespersons, etc. to patient areas and departments;
  • Reporting unusual situations to administration or Security when they are on duty.

QUALIFICATIONS/SKILLS REQUIRED:

  • Completion of Grade 12 preferred;
  • One year experience preferred;
  • Previous experience in a hospital environment is preferred;
  • Excellent knowledge in all reception duties;
  • Excellent knowledge of code response;
  • Ability to resolve various customer service issues;
  • Excellent customer service skills;
  • Good command of the English language and excellent communication skills;
  • Ability to relate to the public in a patient, courteous and cooperative manner;
  • Ability to work in a team environment;
  • Ability to handle cash transactions, including deposits, issuing receipts;
  • Prior computer knowledge of software packages;
  • Strong organizational and inter-personal skills;
  • Must be flexible with regard to work assignments and able to work with minimum supervision;
  • Very good attendance record;
  • Good performance record.

As a condition of employment, all external hires will be required to submit proof of COVID-19 vaccination or documentation unless a valid accommodation under the Ontario Human Rights Code exists. Please note, if you are extended an offer of employment, you will be required to provide proof of vaccination in Ontario QR Code format. All internal candidates must be in compliance with Unity Health Toronto¿s COVID-19 Vaccination Policy.

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