Customer Experience Lead- Moose Jaw
4 days ago
Lead a high-performing team of Customer Experience Associates and drive customer satisfaction in a dynamic banking environment.
About the roleAs a Customer Experience Lead, you will oversee a team of Customer Experience Associates and Senior Customer Experience Associates, building strong customer relationships and delivering exceptional service.
- Lead and manage a team of Customer Experience Associates and Senior Customer Experience Associates
- Build strong customer relationships and deliver excellent customer service
- Act as Officer in Charge (OIC) for the branch, managing emergencies and customer escalations
- Contribute to the overall success of the branch by identifying opportunities to enhance the customer experience
- Act as a change management lead, assisting with the implementation of new policies and procedures
Key skills and qualifications include:
- Excellent leadership skills, able to coach and develop your team
- Strong customer service skills
- Previous experience managing a team of employees is a strong asset
- Excellent communication skills
- Availability to work a flexible schedule
- Previous banking experience is a strong asset
- Strong technical skills, able to promote and demonstrate digital banking options
What's in it for you?
- A rewarding career path with diverse opportunities for professional development
- An organization committed to making a difference in our communities
- A competitive compensation and benefits package
- Opportunities for growth and development, with a focus on customer satisfaction
Scotiabank is a leading bank in the Americas, guided by our purpose: "for every future". We help our customers, their families and their communities achieve success through a broad range of advice, products and services.
We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.
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