Industrial East Director

1 week ago

Mississauga, Ontario, Canada QuadReal Full time
About QuadReal Property Group

QuadReal Property Group is a global real estate investment, operating, and development company headquartered in Vancouver, British Columbia. With a total asset under management of $77.6 billion, the company has expanded its capabilities to invest in equity and debt in both public and private markets.

The company seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Its mission is to excel in all aspects of its operations and to make a positive impact on the world.

Director, Industrial East Job Summary

The Director, Industrial East, is a key member of the National Operational Excellence team, responsible for all aspects of property operations, including tenant relations, operations, financial performance, and strategic leadership. The successful candidate will be responsible for managing a team of professionals to ensure the portfolio is managed to meet client needs and in a way that meets QuadReal's objectives.

Key Responsibilities
  • Provide strategic leadership to the Industrial East team and direct management of the team responsible for the successful management of the properties.
  • Lead the property team, providing clear and concise direction for overall QuadReal objectives and ensuring revenue, expenses, and capital costs of the property are managed effectively.
  • Deliver on annual property budget NOI and capital, and ensure forecast information is accurate.
  • Interact and effectively communicate directly with Asset Manager/Owner Representatives on financial performance, property operations, staffing, and tenant relations.
  • Ensure team members are efficiently maintaining and repairing the property to the high standards expected in their asset class.
  • Ensure excellent tenant/owner relations through personal contact, development of tenant retention plans, and excellent customer service.
  • Ensure efficient operation of buildings, including compliance with government regulations, achievement of maintenance/life safety standards, and sourcing new ways to operate while reducing costs.
  • Provide strategic direction in the development and preparation of the annual operating plan, considering the owners' objectives, capital resources, and operational requirements.
  • Direct the management and implementation of capital projects as required and approved.
  • Work cooperatively with Leasing Representative to ensure budgeted leasing projections are achieved.
  • Complete understanding and adherence to the Environmental Policy, the Code of Conduct, and other policies and procedures relevant to the position.
  • Ensure teams adopt targets and goals for energy efficiency, greenhouse gas emissions, water usage, and recycling.
  • Review consumption trends regularly with the property teams.
  • Keep abreast of new developments and industry standards and practices for efficient building operations by attending industry events and participating in company or industry committees.
  • Initiate, organize, conduct, and participate in community and charitable events that involve the building, its tenants, or tenant employees.
  • Organize and participate in volunteering or charitable events where QuadReal staff have the opportunity to support the community.
  • Manage a large team of people, encouraging change management and motivating the team in a busy environment.
  • Help to identify operational changes required to support business priorities and strategies. Assist in the development and execution of activities that effectively support business initiatives.
  • Champion the review of team processes and activities to ensure excellent customer satisfaction.
  • Build strong relationships with the property management teams and deliver exceptional communication to ensure they remain up to date on key operational issues and improvement plans, and to ensure new initiatives are executed flawlessly.
Qualifications
  • Ten (10) years of relevant and real estate experience.
  • Post-secondary education in a related discipline.
  • Abilities in preparing business cases for property projects.
  • Strategic thinking; passion about looking for ways to reduce the company's environmental footprint.
  • Strong leadership and communication skills, coupled with interpersonal skills to deal with customer complaints in a professional manner.
  • Proven experience as a people manager, able to motivate and develop a team.
  • Ability to make detailed and complex judgments based on a multitude of factors.
  • Strong negotiating skills.
  • Organized and able to manage projects and multitask effectively.
  • Ability to remain current on building technology development and provide consulting services on building issues.
  • Experience in reviewing existing organizational structures and implementation of organizational processes.

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