Manager, Franchise Operations

1 week ago

Toronto, Ontario, Canada Wyndham Hotels & Resorts Full time

Wyndham Hotels & Resorts is currently looking for a Manager, Franchise Operations to join their team in Toronto, Ontario.

What Makes Wyndham Stand Out?

Join Wyndham Hotels & Resorts and play a key role in their mission to enable hotel travel for everyone. As part of the world's largest hotel franchise company, you'll contribute to providing the best value to owners and guests alike. At Wyndham, you'll embody their unique Count on Me culture based on core values such as integrity, accountability, inclusivity, caring, and fun. Continuous growth opportunities, top-notch training, mentorship programs, and competitive compensation are just a few perks of being part of the Wyndham team. Moreover, the company values diversity, equity, and inclusion, fostering a supportive environment for team members of all backgrounds.

About the Role

The Manager of Franchise Operations plays a vital role in nurturing relationships with owners, understanding their goals, and recognizing the uniqueness of each hotel. By leveraging experience and network resources, the MFO enhances owners' performance through innovative solutions.

Your Responsibilities
  • Drive franchisee satisfaction and goal achievement by encouraging owner involvement.
  • Build trusted relationships with customers to enhance performance.
  • Implement company initiatives and projects.
  • Enhance overall performance through effective communication with hotels and owners.
  • Analyze data to identify revenue opportunities and drive growth.
  • Focus on retention and development opportunities to drive performance.
  • Collaborate with internal stakeholders and ensure organizational accountability.
  • Achieve service, performance, and KPI goals.
  • Prioritize personal and professional development.
  • Promote the value of Wyndham Hotels & Resorts.
  • Respond promptly to property-specific requests.
Keys to Success
  • Ability to work in hotel environments and while traveling.
  • Flexible schedule with frequent travel.
  • Handle pressure and meet deadlines efficiently.
  • Effective time management and prioritization skills.
  • Excellent communication skills for various audiences.
  • Physical ability to perform property inspections.
Qualifications
  • 2-4 years of experience in hospitality or related fields.
  • Bachelor's degree preferred.
  • Multi-property experience and industry certifications are a plus.
  • Proficiency in Microsoft Suite.

Company Overview:

Wyndham Hotels & Resorts is a global leader in hotel franchising with over 9,200 properties across 95 countries. Operating under various well-known brands, Wyndham is dedicated to making hotel travel accessible worldwide. With a diverse workforce, the company upholds a culture of integrity, inclusivity, and fun, ensuring a great workplace for all team members.

Job Location: Toronto, Ontario
Employment Status: Full-time

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