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Product Owner, Products and Offers

3 months ago

Montreal, Quebec, Canada Bell Canada Full time

Req Id: 419585

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It's all developed and delivered by the members of #TeamBell and we're always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

On the Consumer and Small business team you'll work across a portfolio of brands and solutions. From Bell's best networks for the home, the office and on the go to the member benefits at Virgin Plus to the cheap and cheerful plans at Lucky Mobile we meet the connectivity needs of all customer segments in Canada.

And it's not just the options we provide, it's how we provide them. On this team you'll be a part of a focus to continuously improve the customer experience, making it more seamless, intuitive and responsive.

Summary

The Transformation & Systems team is a high-performance team driven by a culture of pride. We are on the path to transforming customer purchasing journey experiences. We want to make it easy for our customers to buy Bell solutions, and in parallel, ensure seamless operational support for our team members and front-line sales partners. We are an inclusive, supportive, and highly collaborative team of business experts striving toward innovation with a customer-centric focus.

As a Product Owner – Product & Offer Catalogue Transformation, you will be responsible for driving the development and management of our product catalogue, pricing, and offer management tools.

Your primary focus will be ensuring that our product, pricing, and offer information is accurate, comprehensive, and optimized for customer engagement via our OMNI ordering platform. You will collaborate with cross-functional teams to enhance our product offerings and improve overall customer experience.

Key Responsibilities
  • Requirements Gathering: Collect, analyze, and prioritize product & offer requirements from stakeholders, customers, and market research. Transform these requirements into clear user stories and actionable tasks for development teams
  • Backlog Prioritization: Maintain a product backlog, prioritizing features and enhancements based on business value, customer impact, and technical feasibility. Ensure the backlog is visible, transparent, and easily accessible to all relevant stakeholders
  • Collaboration and Communication: Foster effective communication and collaboration between various teams involved across the product development process, including the take-to-market pricing and marketing organizations. Act as the point of contact and owner for all product and pricing-related inquiries and updates
  • Acceptance Criteria and Testing: Define clear acceptance criteria for user stories to ensure they meet the desired quality standards. Participate in testing and quality assurance efforts to validate that the product meets requirements
  • Release Management: Coordinate product releases and updates, ensuring they are delivered on time and meet the predefined criteria for deployment
  • User Experience (UX): Advocate for an exceptional user experience, working closely with design and development teams to create user-friendly and intuitive digital products
Knowledge & Qualifications
  • Bachelor's degree in Business Administration, Business Technology, or equivalent experience
  • Strong understanding of commerce operations and integration of online and offline sales channels
  • Strong understanding of business processes, technology trends, and industry best practices
  • Exceptional communication and interpersonal skills
  • Experience with agile development methodologies and product management tools
  • Ability to collaborate effectively with cross-functional teams and build consensus

#EmployeeReferralProgram
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Mississauga || Canada : Alberta : Calgary || Canada : British Columbia : Vancouver || Canada : Nova Scotia : Halifax || Canada : Ontario : Toronto || Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 08/09/2024
For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you'll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

We value the experiences that have shaped who you are, and we know the diversity of your talent will bring even greater strength to our team. At Bell, everyone belongs and you'll feel valued, respected and supported as you grow and reach your full potential.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, ON, Mississauga

Bell, one of Canada's Top 100 Employers.