Player Services Representative

6 days ago

Ottawa, Ontario, Canada Hard Rock Hotel and Casino Full time
Overview

The Players Services Representative is an ambassador of our Rock Star Rewards loyalty program.

Responsibilities
  • Enrolling guests into the loyalty program, embossing and issuing rewards cards, transporting supplies, forms and assisting guests with questions, redemptions and special requests
  • Accurately enters player data into SG-CMP
  • Well versed and knowledgeable of Rock Star Rewards loyalty program and property promotions
  • Maintains a clean, safe and organized work environment
  • Meet and greet guests on the gaming floor as well as at special events and at promotions
  • Will assist with promotions, player development and redemptions as applicable
  • Act as liaison between guest(s) and management as relates to needs of guest(s) complaints and concerns
  • Maintain confidentiality of information
  • Monitors and has working knowledge of promotional and enrollment kiosks
  • Guest services where directed to provide amplified service
  • Represent casino at off property promotional events as needed
  • Checking and retrieving guest's coats and personal items
  • Stock and re-stock the area to ensure an adequate inventory of all goods
  • Perform cash and/or credit transactions with guests
  • Other duties as required
  • Lives the brand
This job description reflects the position's essential functions; however, it does not encompass all of the tasks that may be assigned.

Qualifications

EXPERIENCE, EDUCATION, AND CERTIFICATIONS
  • High School Diploma or equivalent required. Some demonstrated guest service experience/training required or an equivalent combination of education and/or experience
  • Ability to work flexible schedules, including nights, weekends and holidays as required
  • Must be able to communicate effectively with guests in English, specific to position duties and responsibilities
  • The ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario
SKILLS
  • Ability to work flexible schedules, including nights, weekends and holidays as required
  • Must be able to communicate effectively with guests in English, specific to position duties and responsibilities
  • Ability to read, write and speak French is an asset
PHYSICAL DEMANDS
  • The working conditions are those typically found in an indoor, climate controlled office environment. Will be exposed to casino related factors including but not limited to excessive noise, large crowds and stress related to servicing guests in a high pressure and fast-paced environment. Must be able to stand for an entire shift and be able to move throughout the Casino and/or Hotel areas
  • While performing the duties of this job, the team member is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus
  • The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public
Additional Details

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL - SERVE ALL, and strive to foster an inclusive workplace culture for every team member.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Please contact Human Resources at if you require accommodation at any time throughout the hire process.

#indeedottawa

  • Donor Services Representative

    2 weeks ago

    Ottawa, Ontario, Canada Canadian Blood Services Full time

    Canadian Blood Services is looking for a Donor Services Representative to join our dynamic Donor Relations & Collections ONN team in Ottawa, ON.Job category: Customer serviceJob posting ID: 3974Employment status:Regular part-timePossible schedule/FTE:0.3Classification:BT OPSEU 477Salary/Rate of pay:15.50Application deadline:This position is open to: Internal...

  • Field Services Representative

    2 weeks ago

    Ottawa, Ontario, Canada Canadian Blood Services Full time

    Job category: Facilities and equipment servicesJob posting ID: 5265Employment status:Regular full-timePosition's anticipated start date:Classification:LT OPSEU 200Salary/Rate of pay:$29.60Application deadline:Together, we can make all the difference in the lives of others.Be part of a dynamic, collaborative and caring organization committed to saving and...

  • Sales representative representative

    2 weeks ago

    Ottawa, Ontario, Canada Highbar Talent Solutions Full time

    Looking to kickstart your career as an Entry Level Inside Sales Representative? We want individuals who are driven and hardworking to be a part of our team. The ideal candidate should be self-motivated with excellent interpersonal and communication skills.If you're passionate about customer service and thrive in a fast-paced environment, this role is perfect...

  • Donor Services Representative

    2 weeks ago

    Ottawa, Ontario, Canada Canadian Blood Services Full time

    ​Job category: Customer serviceJob posting ID: 6011 ​Employment status: Regular part-timePosition's anticipated start date: Possible schedule/FTE: .3 Classification: BT OPSEU 477Salary/Rate of pay: 21.95 Application deadline: Application requirements:Your up-to-date resume.We recommend you save a copy of the job posting for reference throughout the...

  • Donor Services Representative

    2 weeks ago

    Ottawa, Ontario, Canada Canadian Blood Services Full time

    ​Job category: Customer service Job posting ID: 6011 ​Employment status: Regular part-time Position's anticipated start date: Possible schedule/FTE: .3 Classification: BT OPSEU 477 Salary/Rate of pay: 21.95 Application deadline: Application requirements: Your up-to-date resume. We recommend you save a copy of the job posting for...

  • Customer Service Representative

    2 weeks ago

    Ottawa, Ontario, Canada Myers Automotive Group Full time

    Customer Service Representative:The Myers Automotive Group is looking for energetic and motivated individuals to join our team. This is a part-time customer service position in our Business Development Centre working at least 20 hours a week. The representative will also be called in to cover when a full-time member is sick or scheduled off.The BDC...

  • Customer Service Representative

    2 weeks ago

    Ottawa, Ontario, Canada Myers Automotive Group Full time

    Customer Service Representative:Myers CARSTAR South - located at 30 Sunderland - is looking for a Customer Service Representative (CSR) to join our body shop. The Customer Service Representative will be responsible for handling day-to-day interactions with customers and insurance partners both in person and over the phone, and for assisting in managing the...

  • Facilities Service Representative

    2 weeks ago

    Ottawa, Ontario, Canada Bank of Canada Full time

    Facilities Service RepresentativeTake a central roleThe Bank of Canada has a vision to be a leading central bank—dynamic, engaged and trusted—committed to a better Canada. No other employer in the country offers you the unique opportunity to work at the very center of Canada's economy, in an organization with significant impact on the economic and...

  • Customer Service Representative

    2 weeks ago

    Ottawa, Ontario, Canada Techtronic Industries Canada, Inc. Full time

    At TTi, people come for the opportunity and stay for the cultureJob Description SummaryJob Description:We are looking for an enthusiastic and experienced individual to fill the role of Customer Service RepresentativeThe Customer Service Representative is responsible for working hand-in-hand with Customers, Branch Managers, Shippers, and Technicians to...

  • Ops - Customer Service Representative

    2 weeks ago

    Ottawa, Ontario, Canada Miller Waste System Full time

    INTERNAL JOB POSTINGMiller Waste Systems Inc. has been in operation since 1961. Miller is a leader in waste management, providing government and industries with a wide range of services in the provinces of Ontario, Nova Scotia, New Brunswick and Manitoba, Miller has 50 years' experience in the waste management sector and operates out of 30 locations.Miller...

  • Customer Service Representative

    2 weeks ago

    Ottawa, Ontario, Canada FASTSIGNS #513501 Full time

    FASTSIGNS #513501 is hiring for a Customer Service Representative to join our teamBenefits/Perks: Competitive Pay Paid Vacation and Holidays Performance Bonus Benefits Medical and insurance Ongoing Training OpportunitiesA Successful FASTSIGNS Customer Service Representative Will:Be the initial contact with current as well as prospective customers in our...

  • Customer Service Representative

    2 weeks ago

    Ottawa, Ontario, Canada Business Management Firm Full time

    We partner with small to medium-size brands and transform their communication and outreach methods with desirable target markets to increase their visibility, market share and revenue.Our dynamic and success-driven team is actively looking to onboard a Customer Service Representative to act as a trusted advisor on behalf of our clientele, ensuring ultimate...

  • Customer Service Representative

    2 weeks ago

    Ottawa, Ontario, Canada Bytek Automobiles Inc Full time

    Customer Service RepresentativePassion for excellence, customer service, teamwork, integrity and the will to evolve and make a difference are also part of your values?Bytek Volkswagen, wants to meet youHere's a great opportunity to work within an excellent dealership- Advantages:_- Group insurance;- Competitive salary- Great work environment- Possibility of...

  • Guest Services Representative

    2 weeks ago

    Ottawa, Ontario, Canada Westmont Hospitality Group Full time

    The Guest Service Representative is responsible for representing the hotel to the guest throughout all stages of the guest's stay, determining the guest's reservation status and identifying their duration of stay. He or she will also process the guest's method of payment, be customer-service oriented, and work closely with housekeeping and maintenance to...

  • Customer Service Representative

    2 weeks ago

    Ottawa, Ontario, Canada LCBO Full time

    Location Address:499 Terry Fox Drive, OttawaNumber of Openings:2Salary / Pay: $16.75/hourJob Posting Description:Do you make an impact on the people you meet?Do you have a charismatic personality, and love engaging with people, both customers and colleagues?If this sounds familiar, then we'd love to have you on our team A team where your outgoing...

  • Customer Service Representative

    2 weeks ago

    Ottawa, Ontario, Canada Waste Connections of Canada Inc. Full time

    Waste Connections of Canada is looking for a Customer Service Representative to join the team in Ottawa District. The Customer Service Representative (CSR) fields calls from customers and works to resolve problems they raise concerning service or billing. A successful CSR must understand the Waste Connections of Canada business, so they can resolve various...

  • Client Service Representative

    2 weeks ago

    Ottawa, Ontario, Canada BFL CANADA Full time

    We offer more than a job, we offer a career We support our employees to shape their career by encouraging continuing education and investing in training and development. We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding. We inspire people to do...

  • Member Service Representative

    2 weeks ago

    Ottawa, Ontario, Canada CAA North & East Ontario Full time

    LOCATIONS:- Orleans Travel Store: 2026 Tenth Line Rd. Unit 7, Orleans, ON K4A 4X4- Nepean Travel Store: 1331 Clyde Ave. Unit 105, Ottawa, ON K2C 0A9- Stittsville Travel Store: 5703 Hazeldean Rd. Unit 8, Stittsville, ON K2S 0P6- Sudbury Travel Store:100 Donna Dr. Unit D11, Sudbury ON P3B 4K6- North Bay Travel Store: 955 McKeown Avenue, Unit 3B, North Bay,...

  • president - trade, broadcasting and other services

    2 weeks ago

    Ottawa, Ontario, Canada Senior Assistance Services Full time

    Education: Expérience: EducationBachelor's degree or equivalent experienceTasksAllocate material, human and financial resources to implement organizational policies and programsCo-ordinate the work of regions, divisions or departmentsEstablish objectives for the organization and formulate or approve policies and programsRepresent the organization, or...

  • Guest Services Representative

    2 weeks ago

    Ottawa, Ontario, Canada Westmont Hospitality Group Full time

    The Guest Service Representative is responsible for representing the hotel to the guest throughout all stages of the guest's stay, determining the guest's reservation status and identifying their duration of stay. He or she will also process the guest's method of payment, be customer-service oriented, and work closely with housekeeping and maintenance to...