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Solutions Consultant

3 months ago

ON, Canada Marketo, an Adobe Company Full time

Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours

Position Summary: As a Sr. Solutions Consultant on the Canada Technical Pre-sales team, you will have the chance to work with Canada’s largest and most innovative brands. You will be aligned to 2-3 Account Executives as technical owner on their accounts, and will be responsible for advancing opportunities towards a “technical win” where Adobe’s Digital Experience solutions are evaluated to be the best fit for the customer. This will require:

  • Working with internal and customer stakeholders to craft a Vision and Point of View that align to the company’s most strategic business issues;
  • Leveraging discovery and workshops to identify use cases that can unlock business value;
  • Designing and delivering compelling demonstrations and presentations across the Adobe Experience Cloud;
  • Defining the ideal marketing technology architecture based on the customer’s current and desired future state;
  • Building and delivering the technical case for change.

Additional responsibilities include assessing and flagging any technical risk on an account, conducting the handoff of detailed product specifications to post-sales teams, and regular account and opportunity level reporting. Your success will be measured by the revenue impact you have on the Canadian business by helping your aligned Account Executives secure net new Adobe customers, as well as drive growth in existing customer accounts. A depth of technical knowledge of Adobe and competitor solutions, as well as industry best practices, will be key to your success. Additionally, “customer side” experience is an asset that would bring credibility to your sales process and most importantly your customers. Prioritization is another key skill, as is being able to strategize with your account team (and management) to determine where to focus your efforts and where further opportunity qualification is needed. This can be one of the most difficult aspects of being a Solutions Consultant, choosing the right activities to help drive sales and when to say no with courtesy and respect. We want you to maintain a healthy work/life balance and will support you in doing so.

If selected, you’ll be joining a highly functioning, remote team of Solutions Consultants across Canada with different perspectives and backgrounds. We take pride in our diversity and take responsibility for our own success and helping one another along the way. We acknowledge and celebrate one another’s individual accomplishments, knowing these are innately part of our larger mission. We champion a culture of empowerment, inclusiveness, curiosity, connectedness, collaboration, passion, innovation, creativity and fun.

Skills needed:

  • Experience in a technical pre-sales, technical consulting, developer / architect or digital marketing environment.
  • Experience with marketing technology across Personalization, Insights and Engagement (Testing/Optimization, Email, Analytics, CDP, Journey Orchestration etc.) and Content Supply Chain (Creative Production, Workflow Management, Content/Asset Management).
  • Knowledge of key marketing and industry trends including Customer Experience Management, Artificial Intelligence and Data Security & Privacy.
  • Strong executive presence and confidence presenting and engaging large stakeholder groups both virtually and in-person.
  • Strong verbal and writing skills, and demonstrated experience with key business technologies including PowerPoint, Teams, Salesforce, PowerBI, Adobe XD, Miro etc.
  • Technical curiosity and a growth mindset evidenced by continuous learning and development.
  • Depending on location, ability to travel up to 20%.
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