Bilingual Customer Service Representative

1 week ago

Etobicoke Ontario, Toronto, Canada Kelly Services , Ltd. Full time

Kelly's customer, has a permanent opportunity for a Bilingual (French/English) Customer Service and Contract Administrator with our customer in Etobicoke, ON, where you will provide outstanding customer service to the customer's dealers and customers and support the department in processing leasing and financing contract administration.


RESPONSIBILITES:

Your main responsibilities include the ability to perform the following role requirements in both French and English:

  • The importance of timely and accurate response to dealer and customer inquiries are essentially to company delivering a positive customer service experience in a highly competitive captive finance.
  • Share best practices for assessing, researching, resolving customer inquiries on a daily basis.
  • Respond to customer service inquiries regarding contract terms and accounting queries and providing both customers and dealers with during term buyout options.
  • You will document and code all conversations and each customer request in Infolease and Aspire.
  • Prepare welcome packages for new customers.
  • Confirm and follow-up on expired customer insurance.
  • Process contract terminations and close out letters.
  • Reconciliation of contract balances and differences including system generated entries to the general ledger and general ledger account reconciliations.
  • Supporting collections with some other accounting and general administrative responsibilities as may be assigned from time to time.
  • Review upcoming maturing contracts to determine the course of action to be taken e.g. set up renewal, invoice for residual etc.
  • Set up new contracts in the retail lease management system.




REQUIREMENTS:

  • Post-secondary education in Finance, Accounting, or other Business-related discipline is preferred.
  • Proficiency in Microsoft Office suite, primarily Word, Excel, Outlook is mandatory.
  • Minimum one year customer service experience in Leasing or similar field.
  • Excellent oral and written skills in the English and French language
  • Ability to work independently under pressure to meet both internal and external deadlines.
  • You have strong time management skills and the ability to prioritize multiple assignments with tight deadlines.
  • Strong attention to detail and organization skills required.
  • Ability to work as a team and build collaborative relationships with partnering departments in the organization.
  • You're detail oriented, organized, and maintain a sense of urgency.
  • Minimum three year collection experience.

Great to Have:

  • Demonstrate commitment and build trust with dealers and internal team to support dealers for retail lease/financing applications.
  • Technical knowledge and experience in a finance company is preferred.
  • Product knowledge and lease structuring knowledge is preferred.
  • Info-Lease and Aspire experience is an asset but not required.


PERKS:

  • Work for a reputable commercial finance organization that continues to grow
  • Permanent position with competitive salary and benefits
  • Salary ranges from $60k - $65k depending on experience


If you're looking for an opportunity where you can be your best self and join a fantastic team, look no further and apply today


Why Kelly®?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance and opportunities needed to take your career where you may have never imagined.


About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best and our employment opportunities span a wide variety of workstyles, skill levels and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

  • Bilingual Customer Service Supervisor

    7 days ago

    North York, Ontario, Toronto, Canada Bilingual Source Full time

    Job Opportunity: Bilingual Customer Service SupervisorAre you a dynamic and energetic leader with a passion for excellence in customer care? Our client, a leader in their industry, is seeking a Bilingual Customer Service Supervisor to join their team. This is a unique opportunity to build and shape a high-performing team while gaining valuable leadership...

  • Customer Service Supervisor

    1 week ago

    Scarborough, Ontario, Toronto, Canada InVision Staffing Services Inc. Full time

    InVision is a Professional Recruitment Firm involved in Engineering, Industrial/Skilled Trades, Information Technology and Professional Services within Canada and the U.S. We have a successful track record working on both small and large recruitment projects, across North America.Our client is a leader manufacturing industry is looking for a Customer Service...

  • Client Representative

    1 month ago

    North York, Ontario, Toronto, Canada Meraki Management Group Full time

    Meraki Management Group is North York based Customer Acquisition company. Our team is committed to creating promotional campaigns for our clients to deliver the most desired results. We have developed a unique and innovative approach in executing our clients brand promotion for which results in increasing customer engagement and sales objectives. As the...

  • Payroll Administrator

    7 days ago

    Etobicoke, Ontario, Toronto, Canada Insight Global Full time

    Required Skills & Experience3-5 years of Canadian payroll experience minimum PCP certification End-end payroll management of complex, and cross-provincial payrolls, including year-end payroll Can demonstrate the ability to resolve complex problems Bilingual French (fluent)Nice to Have Skills & ExperienceCPM/PLP certification Unionized payrollJob...

  • Commis aux Opérations Bilingue Bilingual Operations Clerk

    4 weeks ago

    Toronto, Ontario, M3C, Toronto, Canada Hertz Full time

    We are looking for a Bilingual Operations Clerk who is a self-starter, adaptable and quickly able to change direction or focus. If this is you, and you're ready for your next destination, then you have cruised to the right spot! Wage: $21.00 to $25.00 per hour Bilingual Operations Clerk - French and English The Operations Clerk assists designated...

  • Product Developer

    1 week ago

    Etobicoke, Ontario, Toronto, Canada Freshstone Brands Inc. Full time

    POSITION SUMMARY:The Product Developer – Culinary Innovation Supervisor is an integral member of the Product Development team. The Product Developer – Culinary Innovation Supervisor will be reporting to Product Development Manager and is responsible for the development of new products, improvement of current products, management of the Test Kitchen,...

  • Bilingual Leasing Fulfillment Officer

    1 month ago

    North York, Ontario, Toronto, Canada Vault Credit Corporation Full time

    Who we areVault is a non-bank private lending company offering a wide array of financial services such as mortgage, equipment leasing and lending products. Vault has a devoted team of experts with years of experience in both financial services and real estate. We deliver products and services that meet our borrowers' diverse needs quicker and easier than...

  • Logistics Coordinator

    1 week ago

    Etobicoke, Ontario, Toronto, Canada Brenlo Custom Wood Mouldings & Doors Full time

    About the Company BRENLO Custom Wood Mouldings & Doors has been the preferred wood moulding supplier for custom home builders, architects, and designers for over 30 years. Our commitment to superior quality begins in our grinding room, where hand-cut knives made from top carbide steel are used. These knives are then utilized in our state-of-the-art moulders,...

  • Engineer, Fuels

    4 months ago

    Etobicoke, Ontario, Toronto, Canada Technical Standards & Safety Authority Full time

    About Us:Since 1997, the Technical Standards and Safety Authority (TSSA) has delivered public safety services on behalf of the government of Ontario. With headquarters in west Toronto, the TSSA is a self-funded, not-for-profit organization that employs approximately 450 staff across Ontario. The roles within the TSSA are as diverse as the Province we serve....

  • FULL TIME Truck Driver

    5 days ago

    Etobicoke, Ontario, Toronto, Canada Brenlo Custom Wood Mouldings & Doors Full time

    About the CompanyBRENLO Custom Wood Mouldings & Doors has been the preferred wood moulding supplier for custom home builders, architects, and designers for over 30 years. Our commitment to superior quality begins in our grinding room, where hand-cut knives made from top carbide steel are used. These knives are then utilized in our state-of-the-art moulders,...

  • Truck Driver

    7 days ago

    Etobicoke, Ontario, Toronto, Canada Brenlo Custom Wood Mouldings & Doors Full time

    About the Company BRENLO Custom Wood Mouldings & Doors has been the preferred wood moulding supplier for custom home builders, architects, and designers for over 30 years. Our commitment to superior quality begins in our grinding room, where hand-cut knives made from top carbide steel are used. These knives are then utilized in our state-of-the-art moulders,...

  • Education Manager

    1 month ago

    Etobicoke, Ontario, Toronto, Canada Technical Standards & Safety Authority Full time

    About Us:Since 1997, the Technical Standards and Safety Authority (TSSA) has delivered public safety services on behalf of the government of Ontario. With headquarters in west Toronto, TSSA is a self-funded, not-for-profit organization that employs approximately 450 staff across Ontario. The roles within the TSSA are as diverse as the province we serve. It...

  • Learning and Development Partner

    1 week ago

    Etobicoke, Ontario, Toronto, Canada Livingston International Full time

    Livingston is looking for an experienced Learning and Development (L&D) professional who loves to build, evaluate, facilitate, and continuously improve trainings and L&D initiatives. You’ll be the point person for day-to-day programs such as our Leaders Circle (high potential program), Lead to Succeed (new/emerging managers program), Customer FIRST...

  • Logistics & Inventory Supervisor

    1 month ago

    Etobicoke, Ontario, Toronto, Canada Shawflex Full time

    POSITION SUMMARY: The Logistics & Inventory Supervisor is accountable for development of inventory management policies and procedures for ensuring the availability of all necessary materials required to support the manufacturing process, release scheduling of inbound raw materials and components, and ensuring adequate stock levels for production...

  • Clinical Data Associate

    5 months ago

    Etobicoke, Ontario, Toronto, Canada SCiAN Services Full time

    SCiAN Services is a rapidly growing Contract Research Organization that has a passion to solve for unmet needs in the Biotechnology/ Pharmaceutical Industry. For over 35 years SCiAN has embraced innovation when offering services in Pharmacovigilance, Biostatistics, Data Management and Custom Database Solutions. SCiAN’s therapeutic expertise includes...

  • Manager of Project Management

    3 months ago

    Etobicoke, Ontario, Toronto, Canada Aiolos Engineering Corporation Full time

    Aiolos is a project based company that designs and builds specialized test facilities, including aerodynamic and climatic wind tunnels, primarily for the automotive and aerospace industries in North America, Europe and Asia. Project delivery models include engineering services, EPCM (Engineering-Procurement-Construction Management) and EPC...

  • Frontend Developer

    1 week ago

    Etobicoke, Ontario, Toronto, Canada TDS Personnel Full time

    Our client within advertising and located in Etobicoke requires a Frontend Developer to join their team. The Frontend Web Developer will work with a small team of developers, and in conjunction with the creative department to create effective online marketing programs for several clients.Responsibilities:Meet with clients to take technical specifications of...

  • Director, National Distribution

    1 week ago

    Etobicoke, Ontario, Toronto, Canada Bimbo Canada Full time

    Location: GTA or Montreal AreaAbout Us !As part of the largest baking company in the world, Bimbo Canada is a leading producer and distributor of packaged fresh bread, bakery products and snacks. We produce and distribute more than 1,000 products across 18 brands Canadians know and trust, like Dempster's®, Villaggio®, POM®, Bon Matin®, Stonemill®,...

  • Financial Advisor

    5 days ago

    North York, Ontario, Toronto, Canada Consolidated Credit Counseling Services of Canada Full time

    FINANCIAL ADVISORS - This is an in-office opportunityQUALIFIED AND PROVEN INBOUND CALLS PROVIDED - no out bound/cold callsCOLLECTIONS/CONSOLIDATION AND CREDIT CARD DEBT EXPERIENCE PREFERRED, NOT REQUIRED.Lead Type: 100% Inbound CallsCompensation: Paid Training + Top advisors make 100k plusBenefits offered: Full benefits package and RSP with 50% company...

  • Manager of Managed Services

    1 month ago

    North York, Ontario, Toronto, Canada Connexall Full time

    GlobeStar Systems is a leader in integrated clinical communication. Our cornerstone product, Connexall®, is an award-winning Enterprise grade IoT platform, purpose built for the healthcare industry. Connexall® is a sophisticated and customizable end-to-end integration and communication platform that helps its customers improve clinical workflow, reduce...