Customer Care Representative
4 weeks ago
Join us and make a difference.
Job Title: Customer Care Representative - Bilingual
Status: Permanent, Full-Time (bargaining unit)
Location: 235 Cedar Street, Sudbury, Ontario
Hours of Work: 35 hours/week
As part of a high-performance team, you will be the primary point of contact for clients, stakeholders and vendors. The Customer Care Representative – Bilingual plays a critical role in establishing and maintaining successful external client relationships, referring clients to appropriate internal consultants or departments, and assisting clients to identify relevant programs, products and services.
In this role, you will support the accurate record keeping of training and consulting information by entering the appropriate records in Dynamics 365. You will ensure that program materials and products are available to order from the print service provider, and that the specialists delivering training have the current version of the related leader's guide. This is achieved by working closely with the print service provider and the Program Development team.
You enjoy relationship building and have a strong belief in excellent customer care services. You have demonstrated ability to build rapport, interact and maintain relationships with all levels of management, employees, key stakeholders, and external clients. Your ability to organize workloads and prioritize is accompanied by your ability to manage multiple tasks and work within tight deadlines.
You have obtained a post-secondary education or equivalent combination of education and experience in General Office Administration, complemented with three (3) years of related job experience. Bilingualism in English and French is required. You must possess advanced level oral French language skills.
To apply for this position, please forward your written application by 4:00 p.m. on March 28, 2025.
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