Onboarding Specialist

7 days ago

Burnaby, Canada Altea Healthcare Full time

Job Title: Onboarding Specialist (EMR)

Location: Burnaby, BC

Job Type: Full-Time

Overview:

We are seeking an Onboarding Specialist to join our dynamic team and manage the onboarding process for our customers as they implement Electronic Medical Records (EMR) systems. This role requires a self-motivated individual with a strong background in customer onboarding, technical support, and project coordination. You will work closely with internal teams and clients to ensure a smooth and efficient onboarding experience, managing technical aspects while also addressing client needs and ensuring alignment with healthcare standards.

Key Responsibilities:

  • Coordinate and manage the onboarding of clients to the EMR system, ensuring timely and successful implementations.
  • Serve as the primary point of contact for clients during the onboarding process, guiding them through technical and procedural steps.
  • Collaborate with cross-functional teams to gather and document detailed client requirements and translate them into actionable project tasks.
  • Use CRM software to track customer interactions and project progress.
  • Leverage automation tools (such as Airtable) to streamline processes and enhance operational efficiency.
  • Coordinate with technical teams to address any software-related issues and ensure proper integration with clients' existing systems.
  • Apply Agile development methodologies to manage tasks, prioritize features, and track progress through sprints.
  • Provide training and support to clients, ensuring they fully understand how to utilize the EMR system in their practice.
  • Troubleshoot and resolve any client issues during the onboarding process, escalating to relevant teams when necessary.
  • Monitor project timelines, identify risks, and ensure the client's expectations are met throughout the onboarding journey.
  • Keep clients informed of project status, milestones, and next steps through clear, consistent communication.
  • Continuously assess and improve onboarding processes to ensure client satisfaction and effective system implementation.

Education:

  • Bachelor's degree in Business, Computer Science, Information Technology, or a related field.

Experience:

  • 2-5 years of experience in customer onboarding, implementation, or a similar role.
  • Experience in a technical support or customer service environment.
  • Prior experience working with an EMR (Electronic Medical Records) system is a must.

Technical Skills:

  • Experience with CRM software to manage customer interactions.
  • Familiarity with automation tools such as Airtable.
  • Understanding of the software development process, including Agile methodology.
  • Experience with gathering and documenting requirements from stakeholders.
  • Ability to support the integration of EMR systems within healthcare organizations.

Knowledge:

  • Strong understanding of the United States healthcare system and EMR requirements.

Soft Skills:

  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and analytical thinking.
  • Ability to manage multiple projects simultaneously and prioritize tasks effectively.
  • Customer-focused mindset with a passion for helping others succeed.
  • Strong organizational skills and keen attention to detail.
  • Collaborative mindset with the ability to work effectively with cross-functional teams.
  • Willingness to learn and adapt to new technologies, tools, and processes.

Why Join Us?

  • Join a growing, innovative team dedicated to making a difference in the healthcare industry.
  • Opportunity for professional growth and development within the company.
  • Work in a fast-paced, collaborative environment that encourages creative solutions.
  • Competitive compensation and benefits package.

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