Workday Sr. Business Analyst

2 weeks ago

Toronto ON MP N, City of Toronto, Canada RSM Canada Full time

Responsibilities:
Understand business problems and opportunities in the context of the requirements and recommend solutions that enable the organization to achieve its goals:
Under general direction of Business Analyst Lead or other stakeholder to lead and direct analysis activities for high-priority pro jects requiring high degrees of functional integration
The role includes supporting the product, processes, and users.
Work with business leaders, system users, and IT to improve the use of technologies as a business enabler by defining detailed requirements for enhancements to the system, business process improvements, delivery of insights, and opportunities for improved operation

Strategic Business Analysis Planning & Execution
Lead the team through analysis of PSA requirements creating finite written details of business requirements and design to the point the development lead indicates the story is ready for development to begin
Participate in product road mapping
Understand the overall finance/accounting setup of Workday, including overall functional usage of Workday
Provide strategic recommendations for current and upcoming product work
Assist product owners and managers with backlog management
Influence the prioritization of the product backlog according to business value

Agile Business Analysis Planning & Execution
Lead requirements elicitation sessions
Document user stories and acceptance criteria
Develop supporting documentation when applicable including state flow diagrams, data mapping, etc.
Work independently and with Product Designers to develop user interface design
Participate in sprint planning processes and execute on the sprint plan presented by the development team
Accepts/rejects (sign-off) on the software sprint reviews
Plan, document, and execute user acceptance testing (UAT) scenarios against the system, functionality, and processes during product releases and patches
Participate in go/no-go of the release plan
Represent the voice of the customer, providing input on product recommendations on behalf of the business
Work with technical and QA teams to size and validate user stories

Center of Excellence Support & Process Improvement
Ensure BA Center of Excellence Standards are being followed
Promote agile adoption and understanding
Offer team insights and process improvement ideas to center of excellence leaders
Other Duties as Assigned

Product Support
Manage Workday PSA system and operations issues, system troubleshooting, manage severity assignments and set priorities for resolution
Perform Workday administrative functions including business process and tenant configuration, including, postproduction support, managing operational issues with PSA in billing or revenue
Experience configuring all aspects of Workday Financials and the related Projects, and Customer Accounts functionality
Provide quality assurance backup support
Facilitate, develop, schedule, and assist with meetings, presentations, and other communications specific to the deliverable and audience
Support issue resolution by evaluating impacts of defects on the business, working with IT to develop plans for resolution
Provide process and product support individually and through collaboration with business and IT resources
Suggest ways to track product use and impact on end users
Contribute to the build and delivery of quality and efficiencies into processes and project deliverables
Manages small projects or assigned project work streams in larger projects
Support the development of training and process materials
Collaborate with project team members to solve implementation issues and business problems
Contribute to the build and delivery of change management plans

Required Qualifications:
Bachelor’s degree in related field or equivalent experience
2-4 years experience within Workday PSA
Proficient in MS Office products such as Word, Excel, PowerPoint and Visio.
Ability to analyze and document backend system information such as data mapping and microservice components
Knowledge of defect tracking processes and tools
Ability to work in a highly collaborative environment and consult effectively with employees at all levels
Strong knowledge of basic and advanced business analysis techniques and strategies
Strong knowledge of product design and user experience design concepts
Strong knowledge of the Agile Framework with a focus in Scrum, Scaled Agile, and Kanban methodologies
Strong organizational and multi-tasking ability
Good communication skills both written and spoken
Ability to prioritize across many projects and deadlines
Strong attention to detail, motivation, and initiative
Minimum of 5 years of business analysis experience working in a development environment
Knowledge of product management concepts and how enterprise software products are positioned and developed
Experience working with 3rd party and vendor relationships
Experience with both structured and object-oriented analysis techniques
Proven experience in operational business process improvement
Knowledge of Six Sigma methodologies and other tools supporting fact-based decisions
Experience leading a team of resources for the coordinated delivery of large or complex projects.

Preferred Qualifications:
Workday PSA Certified – Financials, Projects, Projects Billing, Contracts to Cash
Certified Business Analysis Professional (CBAP)
Financial services or accounting industry experience.

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