Conference Services Manager

1 month ago

Canada, CA Sun Peaks Grand Hotel Full time

Are you passionate about hospitality and providing exceptional experiences? Do you thrive in a dynamic and fast-paced environment where every day is different? If you answered yes, Sun Peaks Grand seeks a dedicated and experienced Conference Services Manager to join our on-site team. This is an exciting opportunity to play a pivotal role in creating unforgettable conferences and events in the stunning backdrop of Sun Peaks in the heart of the breathtaking British Columbia mountains.

Compensation Information:
$75,000.00 per annum

Physical Requirement:

Medium, work activities include handling loads between 10 and 20 kg

This job position requires physical presence at the designated location.

Accountabilities:

Business Development:

  • Manage accounts database and business details efficiently
  • Utilize Opera Sales & Catering System for tracking and following up on accounts
  • Develop action plans for Social and Events markets aligned with the annual sales strategy
  • Identify and recommend prospective customers, ensuring follow-through on potential business
  • Coordinate site inspections for community and hotel events
  • Achieve and surpass revenue quotas on a monthly and yearly basis
  • Engage in networking activities inside and outside the hotel to secure new business
  • Maximize rates and NOI using ROI templates
  • Actively seek new business opportunities within established accounts
  • Sell and reserve conference rooms, coordinating services for various events
  • Negotiate and maximize up-selling and cross-selling opportunities across departments
  • Quote and negotiate prices within established parameters
  • Prepare and issue contracts and addendums as needed

Relationship Management:

  • Act as the 'Service Champion' for conference services, providing excellent hospitality
  • Serve as a liaison between the hotel and groups, ensuring smooth event execution
  • Manage customer communications and execute event planning for group bookings
  • Provide exceptional customer service and knowledge of hotel facilities to potential clients
  • Conduct pre- and post-conference reviews with clients
  • Foster professional communication with all departments
  • Assist the sales team in acquiring and closing business
  • Support hotel service and relationship strategy to drive customer loyalty
  • Develop relationships within the community to expand client base
  • Plan group food and beverage events, ensuring compliance with regulations
  • Act as onsite contact for assigned groups, producing necessary documentation
  • Lead meetings to provide an operational overview of upcoming events
  • Monitor and manage contracted room blocks
  • Attend pre-conference meetings to confirm details
  • Ensure special arrangements are documented properly

Team Commitment and Collaboration:

  • Collaborate with resort leadership to enhance group event offerings
  • Monitor trends in group food & beverage, technology, and service delivery
  • Effectively communicate guest feedback to leadership
  • Represent the Director of Sales as needed
  • Manage the conference events planning team
  • Encourage growth and development of team members
  • Empower teams to improve guest service performance
  • Follow hotel policies and procedures
  • Collaborate with remote group sales team members
  • Ensure group billing is coordinated with Finance
  • Participate in Banquet and Event preparation and execution
  • Actively participate in meetings and projects assigned by the Director of Events & Conferences

Ideal Candidate:

  • Post-secondary education and preferably a Hospitality Management Degree or Post-Secondary Degree
  • Minimum five years experience in hotel catering/sales, additional experience in the hospitality industry, an asset
  • Demonstrated ability to plan and execute events effectively with attention to detail and organization
  • Extensive food & beverage knowledge on the convention/banquet floor is necessary for familiarization of meeting room set-ups, exhibits, banquet set-ups, etc.
  • Ability to create and effectively manage the change process in BEO, Group recap, and other event-related organization communications
  • Energetic, outgoing with a positive attitude, driven to deliver elevated guest experiences
  • Excellent upselling, negotiation and closing skills with effective communication, both written and verbal
  • Focused, highly responsible self-starter and collaborative team player with the ability to deliver results in a time-sensitive environment
  • Possesses technical skills with hotel booking systems, specifically Opera, is an advantage
  • Advanced proficiency with office systems required, such as Microsoft Office and Excel
  • Some knowledge of current hospitality industry trends, an asset
  • Ability to work varied hours, meet with clients and participate in events, including, but not limited to, evenings and weekends

We are Canadas second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.

Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. Thats why we invest in the employee experience; to ensure everyone can be at their best and live our values.

No matter who you are, or your career journey to date, once you join the team at Sun Peaks, youll get to feel part of our special community right away. You and your wellbeing matter to us; youll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer.

In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.

The perks and benefits youll get to enjoy:

  • Winter/Summer Season Lift, Trail and Golf passes
  • Initial entitlement to three weeks of paid vacation
  • Benefits plan and additional wellness components, including Health Spending Account and EFAP
  • Participation in our RRSP and matching DPSP programs
  • Company supported training and professional development opportunities
  • Dining discounts within our hotel & Resort-owned outlets
  • Retail discounts in our Resort-owned outlets
  • Friends and family hotel rates at Sun Peaks Grand Hotel
  • Reciprocal programs with partnering ski areas & hotels
  • Eligibility for our Pay for Performance incentive bonus program (after qualifying period), awarded to top performers

We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.

We acknowledge that we live, work, and play on the traditional territory of the Secwpemc People.

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