Talent Acquisition Manager

2 weeks ago


Ontario Canada, Canada IGT Solutions Full time

Talent Acquisition Manager (BPO/ Contact Center) - East Ontario

IGT Solutions is looking for Talent Acquisition Manager (BPO/Contact Centre), this role will be responsible for Talent Attraction, providing end-to-end recruitment, sourcing, screening and on-boarding candidates. Manager - Talent Acquisition will also be responsible for stakeholder management & process improvement.


Key Responsibilities

  • Responsible for Talent Attraction, providing end-to-end recruitment, sourcing, screening and on-boarding candidates & adhering compliance activities e.g. BGV completion, drug test etc.
  • Meeting hiring targets, salary budgets, cost per hire and SLAs as per the defined plan
  • Develops sourcing plans through low cost channels and executes sourcing activities
  • Conducts interviews, coordinates with line interviewers & doing negotiation
  • Prior experience in BPO/Contact Centre hiring is required
  • Rolling our offers and contracts
  • Identifies opportunities to improve processes and tools to meet recruitment targets
  • Manage campaigns effectively and ensuring that the numbers of candidates being assessed reflects business requirements and that suitably qualified candidates are delivered on time.
  • At least 10+ years of relevant recruitment/sourcing related experience.
  • Previous experience in any ATS is preferred (Taleo, Success Factor etc.)


Personal Style Enablers:

  • Strong communications skills
  • Strong interpersonal skills to effectively build relationships and establish trust, respect, competence, and confidence among peers, associates and applicants
  • Solutions-focused, able to sort through information and develop solutions quickly
  • Comfortable with uncertainty, ambiguity and constant change, yet able to set priorities and execute on assignments
  • Detail oriented with practical approach to problem solving
  • Able to manage high volume workload and have a flexible approach


It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.



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