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Front Office Manager

3 months ago

Kitchener Ontario MA, Waterloo region, Canada pH Fusion Foods Corp Full time

Front Desk Manager (Columbus area, GA, United States) - Relocation Assistance Provided

Join our dynamic hotel team as a Front Desk Manager in the United States We seek a professional with 3+ years of experience in hospitality, customer service, or related fields. Responsibilities include managing front desk operations, responding to guest inquiries, and ensuring exceptional service. The ideal candidate will have proficiency in Microsoft Office, strong organizational skills, and the ability to handle guest relations with emotional intelligence. Duties also involve team scheduling, cash handling, and maintaining communication with housekeeping and management. A background in higher education and familiarity with hotel reservation systems are preferred.

Minimum Requirements:

  • Established and maintained attentive, friendly, courteous, and efficient hospitality at the Front Desk.
  • Responded to guest requests, problems, complaints, and accidents efficiently and courteously, ensuring guest satisfaction.
  • Motivated, coached, counseled, and disciplined team members in accordance with hotel standards.
  • Prepared team member schedules based on business forecasts, payroll budget guidelines, and productivity requirements.
  • Proficient in Microsoft Word, Excel, PowerPoint, data entry, and database management systems.
  • Maximized room revenue and occupancy through daily status reviews.
  • Ensured Front Office and Guest Services operated in a friendly, efficient, and courteous manner, providing quality service to guests.
  • Ensured timely and professional logging and delivery of messages, packages, and mail.
  • Managed and organized large turn days (guest check-ins and check-outs).
  • Communicated and enforced all policies fairly and consistently with staff, including Fair Treatment Policy and Equal Employment Opportunity.
  • Engaged every guest in conversation and recognition, resolving issues immediately.
  • Emotional Intelligence: Managed disruptive emotions and impulses effectively, staying composed and focused under pressure.
  • Anticipated guests’ needs and embraced a diverse, multicultural environment.

Education:

  • Degree or diploma in Hotel Management from a reputed college in Canada. If the degree is from overseas, WES evaluation report is mandatory.

Job Types: Full-time, Permanent

Pay: From $40,000.00 per year

Work Location: In person

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