Manager, Office Operations

3 weeks ago

Kitchener Ontario MA, Waterloo region, Canada BDO Canada Full time

Putting people first, every day

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth.

Your Opportunity

Our Kitchener-Waterloo offices are looking for a Manager, Office Operations. This position requires some travel within the Kitchener-Waterloo area and will own the following responsibilities:

  • Lead an administrative team of 5 Team Leads, who combined with Manager, Office Operations leads 35 staff located in multiple offices within the Kitchener-Waterloo area. This includes hiring, on/off boarding, training, guidance and coaching
  • Oversee and manage administrative activities and office operations for multiple offices ensuring alignment with Firm goals and objectives
  • Streamline administrative processes across the multiple offices, implement best practices and provide support to all service lines that maximizes efficiency and productivity.
  • Collaborate with leaders to ensure efficient and effective client service delivery
  • Coordinate and collaborate with service line leaders to support their administrative needs and provide efficient solutions
  • Foster a positive work environment, promoting teamwork, open communication and a high level of team engagement
  • Manage and coordinate office operations, including facilities management, repairs and maintenance and supplies
  • Monitor and evaluate office processes, identify areas for improvement and implement appropriate and consistent processes across the various locations
  • Manage office expenses. This includes review and approval of supplier invoices
  • Participate in budget planning for office expenses
  • Serve as a central point of contact for internal communication and foster effective communication within the Kitchener-Waterloo offices
  • Responsible for organizing and coordinating office events, such as conferences and social gatherings.
  • Ensure compliance with regulatory requirements regarding office operations, health and safety, and security.

How do we define success for your role?

  • You demonstrate BDO's core values through all aspects of your work: Integrity, Respect and Collaboration
  • You understand your team’s successes, challenges, and opportunities; your team describes you as positive, professional, and collaborative
  • You identify, recommend, and are focused on effective service delivery to our clients
  • You share in an inclusive and engaging work environment that develops, retains & attracts talent
  • You actively participate in the adoption of digital tools and strategies to drive an innovative workplace
  • You grow your expertise through learning and professional development.

Your experience and skills

  • 5+ years of proven exemplary leadership of an administrative team, preferably in a multi office environment
  • Exceptional interpersonal skills with ability to foster a positive, inclusive work environment, with ability to effectively communicate and collaborate at all levels.
  • Proven experience as an Office Manager or in a similar role, preferably overseeing operations across multiple offices.
  • Proficient in using MS Office, MS Teams, Excel, experience with Workday is an asset
  • Experience in virtual leadership and cultivating team collaboration
  • Strong problem-solving, analytical, and communication skills, both written and oral.
  • Dedicated to providing exceptional client service, providing high quality work with high attention to detail.
  • Proven ability to adapt and lead in a constantly changing business environment
  • Process improvement mindset that is continuously striving to innovate our ways of working and improve the end-user experience
  • Ability to work in an agile environment


Why BDO?

Our people-first approach to talent has earned us a spot among Canada’s Top 100 Employers for 2024. This recognition is a milestone we’re thrilled to add to our collection of awards for both experienced and student talent experiences.

Our firm is committed to providing an environment where you can be successful in the following ways:

  • We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada.

  • We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development.

  • We support your achievement of personal goals outside of the office and making an impact on your community.

Giving back adds up: Where company meets community. BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.


Total rewards that matter: We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide flexible benefits from day one, and a market leading personal time off policy. We are committed to supporting your overall wellness beyond working hours and provide reimbursement for wellness initiatives that fit your lifestyle.


Everyone counts: We believe every employee should have the opportunity to participate and succeed. Through leadership by our Diversity, Equity and Inclusion Leader, we are committed to a workplace culture of respect, inclusion, and diversity. We recognize and celebrate the valuable differences among each of us, including race, religious beliefs, physical or mental disabilities, age, place of origin, marital status, family status, gender or gender identity and sexual orientation. If you require accommodation to complete the application process, please contact us.

Flexibility: All BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place.

Our model is a blended approach designed to support the flexible needs of our people, the firm and our clients. It’s about creating work experiences that meet everyone’s needs and providing flexibility to adjust when, where and how we work to meet the expectations of our role.

Code of Conduct: Our Code of Conduct sets clear standards for how we conduct business. It reflects our shared values and commitments and includes guiding principles to help us make ethical decisions and maintain trust with each other, our clients, and the public.

Ready to make your mark at BDO? Click “Apply now” to send your up-to-date resume to one of our Talent Acquisition Specialists.

To explore other opportunities at BDO, check out our careers page.

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