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Service Designer

3 months ago

Victoria Capital Regional District, CA Vantix Systems Inc. Full time

Our Client is seeking a Service Design Specialist to work on complex service design systems for multiple touchpoints projects.

The successful proponent will primarily work remotely but will need to travel to Victoria on an ad hoc basis when requested. Must be Canadian Citizen to apply and work within Canada at all times.

  • Bachelor’s degree (Master’s preferred) in relevant specializations of Service Design, Design for Health, Inclusive Design or Systems and Design Thinking

  • 5+ years designing complex service design systems for multiple touchpoints projects

  • Skilled with structuring and visualizing journey maps, service ideation and concept specification

  • Expertise with facilitating workshops, community engagement, executive presentations and co-design sessions

  • Strong portfolio highlighting service design implementation, design research, strategic approaches and systems thinking

  • Excellent understanding of audiences, and the impact of technology on user journeys

  • Thorough understanding of cultural safety and designing for inclusiveness and accessibility

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