Senior Manager, Government and Regulatory Affairs

Senior Manager, Government and Regulatory Affairs

5700 Yonge St, North York, ON M2M 4K2, Canada Req #2880

Tuesday, August 20, 2024

Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure.

We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.

This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, there are flexible working arrangements so you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at Questrade.

What’s in it for you as an employee of QFG?

1. Health & wellbeing resources and programs
2. Paid vacation, personal, and sick days for work-life balance
3. Competitive compensation and benefits packages
4. Hybrid and flexible work arrangements
5. Career growth and development opportunities
6. Opportunities to contribute to community causes
7. Work with diverse team members in an inclusive and collaborative environment

We’re looking for our next Senior Manager, Government & Regulatory Affairs. Could It Be You?

Working with the Head of Government & Regulatory Affairs, the Senior Manager role will support the development and implementation of the organization's provincial and federal government and regulatory affairs strategies related to key business priorities across QFG’s lines of business including Questrade, Questrade Wealth Management, Zolo, ThinkInsure, Flexiti, and Community Trust Company and journeys. This role will also manage strategic corporate projects, internal research and reporting requirements, and build relationships with key government and regulatory stakeholders.

Responsibilities include but are not limited to:

1. Monitor, analyze and report on parliamentary and political developments, upcoming consultations, legislative, policy and regulatory changes, at the federal and provincial levels related to key QFG priorities
2. Stay up-to-date on evolving economic, political, regulatory and social issues that affect our business
3. Develop data and research products to support advocacy efforts and internal decision making
4. Support the immediate supervisor by helping with work organization and operational planning
5. Organize meetings with key stakeholders and decision makers (politicians, bureaucrats, etc.) to determine key issues and how QFG can contribute to the regulatory and policy development process; prepare related briefing materials as needed
6. Work proactively and collaboratively with staff across QFG to problem solve and develop common approaches for promoting awareness and understanding of QFG priorities and initiatives within the different orders of government and with key stakeholders
7. Project manage advocacy campaigns, events, and external activities
8. Support the delivery of public affairs strategies to promote the company with public sector audiences, including media relations, digital content development, thought leadership/speaking opportunities and social media.
9. Develop and maintain strong positive relationships with elected officials and their staff on the provincial and federal levels
10. Continuously improve the management of processes under your responsibility.
11. Devising and implementing communications strategies to proactively influence, educate and inform government and stakeholder audiences. This includes writing and editing content and messaging directed at government and stakeholder audiences, press releases, key messages, briefing materials and backgrounders
12. Establish and maintain positive media relationships with a focus on national and Ontario-based media
13. Collaborate with internal teams to monitor QFGs media share of voice and sentiment in relation to our GR engagement strategy; monitor and create social media content
14. Help discover and assess partnership ideas and opportunities that align with Government Affairs priorities and overall enterprise objectives
15. Maintain and ensure good governance and reporting regarding all engagements with government officials
16. Supporting the management of crisis/reputational issues and response when needed both internally and externally to various stakeholders and work with the corporate communications team to build and protect corporate reputation.
17. Tell the corporate story and influence government and stakeholder audiences through the identification and delivery of executive and employee thought leadership and communications opportunities.
18. Evaluate and manage organizational responses to inquiries from elected and non-elected decision makers.

Qualifications:

1. Subject matter expertise or industry experience working in regulated financial environments, financial services, housing, investments, and/or fintechs
2. Demonstrated ability to manage high-profile sensitive issues in a fast-paced environment and meet firm deadlines as well stay resilient to changing timelines and requests
3. Excellent organizational skills, with a high level of attention to detail and accurate documentation of events and discussions
4. Excellent project management, verbal and written communication skills, remote team engagement skills
5. Outstanding interpersonal, communication, negotiation and influencing skills
6. Persuasive communications know-how with superior writing, speaking, and analytical skills and the ability to craft strategic and influential messages for multiple purposes and various audiences
7. Experience building and executing communications and strategic engagement plans to measurably raise awareness and strengthen corporate reputation with key policy makers and decision-makers.
8. Demonstrated ability to build, develop, network, and grow internal and external stakeholder relationships with government, trade associations, and industry to meet strategic goals
9. Experience coordinating key meetings, interactions, developing engagement strategies and maintaining key internal and external stakeholder attention
10. High degree of judgment and discretion; ability to analyze, problem solve and mediate complex situations with multiple stakeholders
11. Self-starter with the ability to work independently remotely and as part of a team with success
12. Thorough understanding of Canada’s political system(s), including the legislative, executive, and judicial branches of government federally and provincially related to regulated and unregulated financial services;
13. University degree, college diploma or equivalent work experience in law, public affairs, government relations, policy, communications or journalism, political science or a related subject area
14. Minimum 8-10 years of progressive experience including policy, intergovernmental/stakeholder relations work, and strategic communications work
15. Excellent research and writing skills
16. Proficient with computer applications, including Google Suite, MS Word, Excel, PowerPoint, etc.

Additional kudos if you…

Housing and insurance industry knowledge is an asset.

Sounds like you? Click below to apply

#L1-AC1 #LI-Hybrid

At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.